Senior Logistics Operations & Accounts Specialist

uberfreight; Monterrey; Presencial; MXN 766.000 - 1.106.000; Jornada completa

Descripción de la vacante

Uber Freight is seeking a detail-focused Logistics Operations professional to manage end-to-end account operations and daily shipments. You will handle cross-border documentation, client and carrier communications, billing matters, and continuous process improvements to keep operations under control and scalable.

The role requires proactive ownership, strong English communication, and the ability to mentor junior staff as new projects launch and handoffs occur when operations stabilize.

Formación

• Experience in logistics or transportation operations.
• Experience tracking shipments and communicating with clients and carriers.
• Proficiency with TMS and updating events.
• Functional English for emails and calls.
• Proficiency with Google Workspace (Sheets, Gmail, Drive, Meet).
• Strong organizational skills and ability to prioritize tasks.
• Proactive mindset and urgency to anticipate issues.
• Problem-solving and follow-up until resolution.

Responsabilidades

• Provide daily tracking of shipments from pickup to final delivery.
• Coordinate with clients, carriers, CSR, Capacity, and warehouses.
• Request and follow up on cross-border documentation.
• Coordinate transfers, warehouse arrivals, and equipment dispatch.
• Update references, events, and statuses in the TMS.
• Send status reports and dashboards to clients.
• Resolve operational issues and follow up on emails.
• Control and resolve delegated items, unbilled revenue, AP/AR, and financial matters.
• Request new setups or updates for client and carrier rates.
• Review performance metrics, including High/Low NR, TOP 60, and weekly highlights.
• Lead implementations, new projects, and prepare the handoff to AF once operations stabilize.
• Create or update SOPs, IOPs, and flowcharts.
• Train and mentor the supporting Intern.

Conocimientos

Logistics experience

Operational coordination

Excellent communication

Proactive mindset

Problem solving

Attention to detail

Prioritization

Herramientas

TMS systems

Google Sheets

Gmail

Google Drive

Google Meet

Descripción del empleo

Uber Freight is seeking a detail-focused Logistics Operations professional to manage end-to-end account operations and daily shipments. You will handle cross-border documentation, client and carrier communications, billing matters, and continuous process improvements to keep operations under control and scalable.

The role requires proactive ownership, strong English communication, and the ability to mentor junior staff as new projects launch and handoffs occur when operations stabilize.