Freight Operations Support Specialist II

Uber Freight; Monterrey; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Uber Freight in Monterrey is seeking a data-entry and logistics support specialist to help U.S. and Canada operations. You will handle shipment data entry, schedule appointments, track deliveries, and resolve delivery exceptions on an alternate schedule from Monday to Friday.

The role emphasizes clear communication, empathy with carriers and customers, and timely updates as issues arise. Advanced English and experience with customer interactions are required, or a bachelor’s degree plus

Formación

• Advanced English with verbal and written fluency; 2 years of experience with customer interaction, or a bachelor’s degree and 1 year of experience with customer interaction.

Responsabilidades

• Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
• Call First: Make calls to facilities and carriers to resolve escalations quickly
• Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders
• Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly
• Prioritize: Make decisions about which issues to resolve next based on level of urgency
• Evolve: Adapt with and to a team that continuously changes
• Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes

Conocimientos

Advanced English

Customer interaction

Educación

Bachelor's degree

Descripción del empleo

Uber Freight in Monterrey is seeking a data-entry and logistics support specialist to help U.S. and Canada operations. You will handle shipment data entry, schedule appointments, track deliveries, and resolve delivery exceptions on an alternate schedule from Monday to Friday.

The role emphasizes clear communication, empathy with carriers and customers, and timely updates as issues arise. Advanced English and experience with customer interactions are required, or a bachelor’s degree plus