Senior Lead Logistics & CX Strategy Leader — Mexico

maersk; Ciudad de México; Presencial; MXN 1.800.000 - 3.200.000; Jornada completa

Descripción de la vacante

Maersk in Mexico City seeks a senior leader to head Lead Logistics Operations & CX within the GSC Americas. You will shape the operating model, drive migration of work from Area to GSC, and partner with Area leadership to scale capabilities and adopt digital platforms.

You will mentor multi-site team leaders, govern SLAs and KPIs, and lead end-to-end Lead Logistics conversations with customers and product teams, across Mexico, Manila and LATAM, in a diverse, value-driven environment.

Formación

• Academic background in Supply Chain, Logistics, International Trade, Business Administration or related field.
• 8+ years in logistics or supply chain operations with leadership experience.
• Strong strategic thinking, stakeholder management and change leadership.

Responsabilidades

• Define and lead the strategic roadmap for Lead Logistics Operations & CX in Mexico.
• Lead migration of Lead Logistics work from Area into the GSC and scale up teams.
• Drive transformation toward SCP, NFTP and related digital platforms with adoption accountability.
• Build partnerships with Mexico Area leadership and cross-functional teams.
• Design operating model including governance and escalation paths.
• Own service delivery performance, SLAs, productivity and cost-to-serve.
• Mentor and develop team leaders into a high-performing leadership layer.
• Lead end-to-end Lead Logistics conversations with customers and product teams.
• Collaborate across multicultural, multi-site teams in Mexico, Manila and LATAM.

Conocimientos

Strategy development

People leadership

Stakeholder management

Change management

Executive communication

English proficiency (C1)

Educación

Bachelor's degree in Supply Chain/Logistics/Business Administration

Herramientas

MS Office Advanced

Supply chain platforms

SCP exposure

Descripción del empleo

Maersk in Mexico City seeks a senior leader to head Lead Logistics Operations & CX within the GSC Americas. You will shape the operating model, drive migration of work from Area to GSC, and partner with Area leadership to scale capabilities and adopt digital platforms.

You will mentor multi-site team leaders, govern SLAs and KPIs, and lead end-to-end Lead Logistics conversations with customers and product teams, across Mexico, Manila and LATAM, in a diverse, value-driven environment.