Senior Lead, Global Billing & Disputes

Cielo Projects; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Velotic is seeking a Senior Lead – Billing and Disputes to manage customer billing disputes from identification through resolution globally. This role interfaces with Accounts Receivable, Billing, Sales, Finance, Tax, and Customer Service to investigate discrepancies and ensure accurate financial records.

The ideal candidate brings strong accounting knowledge, analytical skills, and a customer-service mindset to research complex issues and drive timely resolutions across the enterprise.

Formación

• Bachelor's degree in Accounting, Finance, Business, or a related field.
• 6+ years of accounting, accounts receivable, billing, or related finance experience.
• Strong understanding of basic accounting principles.
• Experience analyzing invoices, contracts, purchase orders, and account balances.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication skills.

Responsabilidades

• Investigate and resolve customer disputes related to invoices, pricing, contracts, credits, payments, and billing terms.
• Review customer contracts, purchase orders, invoices, billing schedules, and supporting documentation to determine the validity of disputes.
• Research discrepancies between contractual terms, customer expectations, and amounts billed.
• Partner with Billing, Revenue Accounting, Sales, Operations, and other departments to resolve disputes efficiently.
• Determine appropriate adjustments, credits, rebills, or other resolutions in accordance with company policies and contractual requirements.
• Prepare and process credit memos, debit memos, billing adjustments, and other accounting transactions as necessary.
• Maintain accurate documentation and supporting evidence for all dispute resolutions.
• Track outstanding disputes and proactively follow up to ensure timely resolution.
• Identify recurring dispute trends and recommend process improvements to reduce future billing issues.
• Ensure dispute resolutions are properly reflected in the company's accounting and billing systems.
• Support month-end and year-end close activities related to accounts receivable and billing.
• Provide documentation and explanations to internal and external auditors when requested.
• Develop and maintain reports and metrics related to dispute volume, aging, resolution time, and financial impact.
• Assist with improving billing processes, controls, and procedures.

Conocimientos

Billing disputes

Analytical thinking

Attention to detail

Communication skills

Accounting concepts

Educación

Bachelor's degree in Accounting/Finance

Herramientas

Microsoft Excel

ERP systems

Oracle

SAP

Descripción del empleo

Velotic is seeking a Senior Lead – Billing and Disputes to manage customer billing disputes from identification through resolution globally. This role interfaces with Accounts Receivable, Billing, Sales, Finance, Tax, and Customer Service to investigate discrepancies and ensure accurate financial records.

The ideal candidate brings strong accounting knowledge, analytical skills, and a customer-service mindset to research complex issues and drive timely resolutions across the enterprise.