Billing Analyst I: Invoicing & Discrepancy Resolution

Worldwide Express; Monterrey; On-site; MXN 300,000 - 420,000; Full time

Job summary

Worldwide Express is seeking a Billing Analyst Specialist to ensure accurate and timely processing of customer billing within our Financial Operations Shared Services Center. This role validates invoices, resolves discrepancies, and maintains compliance with internal controls and SLAs.

You will collaborate with Sales, Customer Support, and Finance to clarify issues, respond to inquiries, and monitor billing queues to meet deadlines.

Qualifications

• Bachelor's degree in finance, accounting, or related field preferred.
• Minimum 1–2 years of billing, accounts receivable, or financial operations experience.
• Strong analytical and reconciliation skills.
• Ability to work independently and manage multiple priorities.
• Maintain confidentiality and a professional corporate image.

Responsibilities

• Process and validate customer invoices, ensuring accuracy and adherence to contractual terms.
• Investigate and resolve billing discrepancies, including rate errors, missing charges, and incorrect account details.
• Maintain accurate billing records and documentation for audit and compliance purposes.
• Communicate with internal departments (Sales, Customer Support, Finance) to clarify billing issues and obtain necessary approvals.
• Respond to customer inquiries regarding invoices and billing adjustments in a timely and professional manner.
• Monitor billing queues and prioritize tasks to meet SLAs and monthly closing deadlines.
• Assist in testing and providing feedback for billing system enhancements.
• Identify process inefficiencies and recommend improvements to workflows and documentation.
• Support month-end and year-end billing activities as required.
• Attend monthly meetings with the business unit to review updates and improvements.

Skills

Billing processes

ERP systems

Attention to detail

Analytical skills

Communication

Education

Bachelor's degree in finance, accounting, or related field

Tools

Salesforce

Oracle

SAP

Job description

Worldwide Express is seeking a Billing Analyst Specialist to ensure accurate and timely processing of customer billing within our Financial Operations Shared Services Center. This role validates invoices, resolves discrepancies, and maintains compliance with internal controls and SLAs.

You will collaborate with Sales, Customer Support, and Finance to clarify issues, respond to inquiries, and monitor billing queues to meet deadlines.