Senior L3 App Support Engineer - .NET/SQL (US Hours)

Softgic; Ixtapaluca; On-site; MXN 540,000 - 660,000; Full time

Job summary

Softgic is seeking a Senior Application Support Engineer L3 to provide advanced production support for web applications. The role emphasizes troubleshooting, RCA, and collaboration with US teams to resolve complex incidents.

The ideal candidate brings deep SQL Server expertise, .NET/C# debugging skills, and experience with SSRS reporting. Fluent English and availability to overlap with US working hours are required.

Qualifications

• 4–8 years of professional IT experience.
• Strong hands-on experience in L3 Application Support / BAU.
• Proven experience supporting web-based applications in production.
• Advanced knowledge of Microsoft SQL Server and SQL querying.
• Hands-on debugging and optimization of SQL objects (stored procedures, functions, triggers, views, queries).
• Experience with SSRS reporting and .NET stack (C#, ASP.NET, .NET Framework 4.0+, .NET Core).
• Experience with Git/GitHub and overlapping US business hours.

Responsibilities

• Provide L3 and BAU production support for web-based applications.
• Own complex incidents and drive resolutions end-to-end.
• Troubleshoot errors, performance issues, and production incidents.
• Perform root cause analysis and implement preventive solutions.
• Work with SQL Server to investigate data and application problems.
• Analyze and troubleshoot stored procedures, functions, triggers, views, and queries.
• Debug existing applications built with C#, ASP.NET, .NET Framework and .NET Core.
• Support bug fixes and collaborate on deployments and testing.
• Troubleshoot SSRS reports and SQL-based reporting processes.
• Document troubleshooting steps and communicate status to stakeholders.

Skills

L3 Production Support

SQL Server

C#

ASP.NET

.NET Core

JavaScript

jQuery

SSRS

Git/GitHub

Root cause analysis

Production incidents

English communication

Education

Bachelor's degree in Computer Science or related field

Tools

Azure

Job description

Softgic is seeking a Senior Application Support Engineer L3 to provide advanced production support for web applications. The role emphasizes troubleshooting, RCA, and collaboration with US teams to resolve complex incidents.

The ideal candidate brings deep SQL Server expertise, .NET/C# debugging skills, and experience with SSRS reporting. Fluent English and availability to overlap with US working hours are required.