Senior L&D Analyst: Onboarding & Training Programs

DiDi; Ciudad de México; Presencial; MXN 360.000 - 540.000; Jornada completa

Descripción de la vacante

DiDi Global Inc. is seeking a Learning & Development Senior Analyst to design, implement, and evaluate training programs for the Risk Operations team.

You will collaborate across departments to share best practices, manage curricula, and measure results for onboarding and continuous development. The role requires advanced English and at least 3 years in training and development, with a data-driven mindset and experience with LMS systems and learning platforms.

Formación

• Bachelor's degree required.
• Advanced / fluent English.
• 3+ years of experience in training and developing people.
• Experience working with front operations, Risk, AML, Quality Assurance and processes to gather insights and deliver learning solutions.

Responsabilidades

• Create and maintain learning content, onboarding training for vendors.
• Analyze training data, KPIs, results and root causes.
• Prioritize deliverables based on business urgency.
• Implement short and long-term training schedules.
• Lead strategic learning projects and develop standards/playbooks.
• Design methods to test course materials for quality and effectiveness.
• Identify service problems and propose learning solutions when needed.
• Collaborate in continuous improvement squads with frontlines, process, Risk and Quality teams.

Conocimientos

Data-driven thinking

Stakeholder communication

LMS knowledge

Adult learning methodologies

Training content development

Project management

Analytical skills

Educación

Bachelor's degree

Herramientas

Adobe Captivate

Descripción del empleo

DiDi Global Inc. is seeking a Learning & Development Senior Analyst to design, implement, and evaluate training programs for the Risk Operations team.

You will collaborate across departments to share best practices, manage curricula, and measure results for onboarding and continuous development. The role requires advanced English and at least 3 years in training and development, with a data-driven mindset and experience with LMS systems and learning platforms.