Senior Implementation Consultant - Spanish Enablement

Gomotive; Monterrey; On-site; MXN 550,000 - 850,000; Full time

Job summary

Motive is seeking an Implementation Consultant based in Mexico to lead end-to-end onboarding for lower-segment accounts, delivering standardized plans, training, and configuration guidance remotely. You will partner with Support, Sales, and Customer Success to reduce deployment friction and drive measurable outcomes aligned to Motive’s best practices.

Based in Mexico, the role supports ENT customers, requiring onsite engagement in Monterrey as needed and delivering Spanish-language enablement

Qualifications

• Requires strong written and verbal communication in English.
• 4+ years in implementation, onboarding, or customer-facing delivery roles.
• Experience executing remote implementations with clear timelines and measurable outcomes.
• Strong project management skills: planning, prioritization, stakeholder communication, risk management.
• Technical aptitude to guide configuration and translate customer needs into product solutions.

Responsibilities

• Own a structured onboarding journey for lower-segment accounts, including discovery, configuration, training, and go-live confirmation.
• Deliver Spanish-language enablement (live sessions and recorded modules) covering product setup, workflows, and troubleshooting.
• Configure standard integrations and features using repeatable playbooks.
• On-site Customer Engagement in Monterrey area as needed.
• Proactively manage timelines, risks, and dependencies; escalate blockers and drive resolution paths.
• Track and report implementation KPIs and document project artifacts for handoff.
• Run multi-customer cohorts to increase throughput while maintaining quality and satisfaction.
• Collaborate with Sales and Customer Success to align scope and ensure smooth post-go-live transitions.
• Capture customer feedback to inform product improvements and refine playbooks for scale.

Skills

English proficiency

4+ years experience

PM / project management

onboarding delivery

data-driven analytics

Tools

CRM

Ticketing systems

Documentation tools

Job description

Motive is seeking an Implementation Consultant based in Mexico to lead end-to-end onboarding for lower-segment accounts, delivering standardized plans, training, and configuration guidance remotely. You will partner with Support, Sales, and Customer Success to reduce deployment friction and drive measurable outcomes aligned to Motive’s best practices.

Based in Mexico, the role supports ENT customers, requiring onsite engagement in Monterrey as needed and delivering Spanish-language enablement