Senior Electrical Power Systems Support Engineer

Schneider Electric; Apodaca; On-site; MXN 360,000 - 540,000; Full time

Job summary

Schneider Electric Mexico is looking for an Engineer II / Senior Technician II, Technical Support to provide advanced Level 2 technical support for electrical power distribution and energy management products. You will troubleshoot complex issues, assist with installations, startups, and commissioning, and guide customers on product applications and specifications.

You will collaborate with Engineering, Field Services, Manufacturing, and Product Management teams to resolve escalated cases,

Qualifications

• Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related technical disciplines.
• Experience supporting electrical power systems, energy management solutions, or industrial electrical equipment.
• Strong troubleshooting and electrical diagnostic skills.
• Ability to analyze technical issues and communicate solutions effectively.
• Customer-focused mindset with strong problem-solving and communication skills.
• Fluent English and Spanish.

Responsibilities

• Provide Level 2 technical support for electrical power and energy management products.
• Troubleshoot and diagnose complex technical issues involving power systems and electrical distribution equipment.
• Support installation, startup, commissioning, maintenance, and service activities.
• Perform root cause analysis and recommend corrective actions to resolve customer issues.
• Guide customers on product applications, specifications, and system integration.
• Collaborate with Engineering, Field Services, Manufacturing, and Product Management teams to resolve escalated cases.
• Document solutions and contribute to technical knowledge management resources.
• Ensure timely resolution of customer inquiries while delivering an exceptional customer experience.
• Participate in on-call and after-hours support rotations as required.

Skills

Active Listening

Communication

Problem Solving

Product Application

Product Knowledge

Troubleshooting

Customer Service

Time Management

Education

Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related technical disciplines

Job description

Schneider Electric Mexico is looking for an Engineer II / Senior Technician II, Technical Support to provide advanced Level 2 technical support for electrical power distribution and energy management products. You will troubleshoot complex issues, assist with installations, startups, and commissioning, and guide customers on product applications and specifications.

You will collaborate with Engineering, Field Services, Manufacturing, and Product Management teams to resolve escalated cases,