Engineer II / Senior Technician II, Technical Support

Schneider Electric; Apodaca; Presencial; MXN 360 000 - 540 000; Tempo integral

Resumo da oferta

Schneider Electric Mexico is looking for an Engineer II / Senior Technician II, Technical Support to provide advanced Level 2 technical support for electrical power distribution and energy management products. You will troubleshoot complex issues, assist with installations, startups, and commissioning, and guide customers on product applications and specifications.

You will collaborate with Engineering, Field Services, Manufacturing, and Product Management teams to resolve escalated cases,

Qualificações

• Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related technical disciplines.
• Experience supporting electrical power systems, energy management solutions, or industrial electrical equipment.
• Strong troubleshooting and electrical diagnostic skills.
• Ability to analyze technical issues and communicate solutions effectively.
• Customer-focused mindset with strong problem-solving and communication skills.
• Fluent English and Spanish.

Responsabilidades

• Provide Level 2 technical support for electrical power and energy management products.
• Troubleshoot and diagnose complex technical issues involving power systems and electrical distribution equipment.
• Support installation, startup, commissioning, maintenance, and service activities.
• Perform root cause analysis and recommend corrective actions to resolve customer issues.
• Guide customers on product applications, specifications, and system integration.
• Collaborate with Engineering, Field Services, Manufacturing, and Product Management teams to resolve escalated cases.
• Document solutions and contribute to technical knowledge management resources.
• Ensure timely resolution of customer inquiries while delivering an exceptional customer experience.
• Participate in on-call and after-hours support rotations as required.

Conhecimentos

Active Listening

Communication

Problem Solving

Product Application

Product Knowledge

Troubleshooting

Customer Service

Time Management

Formação académica

Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related technical disciplines

Descrição da oferta de emprego

We are seeking a Engineer II / Senior Technician II, Technical Support to provide advanced technical support for customers using electrical power distribution and energy management solutions. In this role, you will troubleshoot and resolve complex technical issues, support product installations and commissioning activities, and help customers maximize the performance and reliability of their systems.

You will serve as a trusted technical advisor for customers and internal teams, supporting a broad portfolio of products including medium-voltage and low-voltage equipment, switchgear, switchboards, panelboards, motor control centers (MCCs), and power management systems.

This is an excellent opportunity for engineers who enjoy solving technical challenges, working directly with customers, and leveraging their expertise in electrical systems and power distribution technologies.

What will you do?

• Provide Level 2 technical support for electrical power and energy management products.
• Troubleshoot and diagnose complex technical issues involving power systems and electrical distribution equipment.
• Support installation, startup, commissioning, maintenance, and service activities.
• Perform root cause analysis and recommend corrective actions to resolve customer issues.
• Guide customers on product applications, specifications, and system integration.
• Collaborate with Engineering, Field Services, Manufacturing, and Product Management teams to resolve escalated cases.
• Document solutions and contribute to technical knowledge management resources.
• Ensure timely resolution of customer inquiries while delivering an exceptional customer experience.
• Participate in on-call and after-hours support rotations as required.

What are the key skills we are looking for?

• Active Listening — intermediate level; understanding customer needs to provide accurate technical guidance
• Communication — intermediate level; explaining complex technical concepts clearly to diverse audiences
• Problem Solving — intermediate level; diagnosing root causes and delivering effective resolutions
• Product Application — intermediate level; advising customers on optimal product use and integration
• Product Knowledge — intermediate level; applying technical expertise to support customer inquiries
• Troubleshooting — intermediate level; identifying and resolving technical issues efficiently
• Customer Service — intermediate level; building trust through responsive and solution‑focused support
• Time Management — intermediate level; balancing multiple customer requests while maintaining quality

What qualifications will make you successful?

Required Qualifications

• Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related technical disciplines
• Experience supporting electrical power systems, energy management solutions, or industrial electrical equipment.
• Strong troubleshooting and electrical diagnostic skills.
• Ability to analyze technical issues and communicate solutions effectively.
• Customer-focused mindset with strong problem-solving and communication skills.
• Fluent English and Spanish.

Preferred Qualifications

• Experience with Medium Voltage (MV) systems, Low Voltage (LV) systems, Switchgears, Switchboards, Panelboards, Motor Control Centers (MCCs), Energy Management Systems
• Background in Technical Support, Field Services, Manufacturing, Commissioning, or Maintenance.
• French language skills.

Work Schedule

This role requires flexibility to support customers across different schedules and participate in an availability rotation:

• 7:00 AM - 4:00 PM
• 8:00 AM - 5:00 PM
• 9:00 AM - 6:00 PM

Candidates must be willing to participate in on-call and after-hours support rotations.

What's in it for me?

• Expand your technical expertise while working with innovative products and solutions
• Collaborative team environment that encourages knowledge sharing and growth
• Professional development opportunities to advance your career
• Direct impact on customer satisfaction and business success

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.