Technical Support Engineer: Power Systems & 3-Phase Expert

Schneider Electric

Apodaca

Hybrid

MXN 360,000 - 520,000

Full time

14 days+

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Job summary

Schneider Electric is seeking a technically skilled professional to provide high-level support to North American customers and field engineers. You will diagnose and resolve 3-phase power system issues, document cases, and share knowledge to accelerate resolutions.

You will also manage escalations, identify revenue opportunities, and work with cross-functional teams to ensure product quality while implementing corrective solutions for misapplications of equipment.

Qualifications

Bachelor's degree in Engineering (Automation, Electrical, or Electronic preferred).
Minimum 2-3 years of experience in a similar technical support role (preferred).
Fluency in English (spoken, written, and reading).
Strong troubleshooting skills for electronic and 3-phase systems.
Ability to interpret technical diagrams and apply solutions effectively.

Responsibilities

Provide high-level technical support to Schneider Electric’s most valued customers and Field Service Engineers in North America.
Diagnose and troubleshoot customer problems related to 3-phase power systems.
Document cases thoroughly and create knowledge articles to enable quick issue resolution.
Manage escalations effectively and ensure timely solutions.
Identify opportunities for revenue generation while supporting customers.
Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality.
Implement solutions for improper application and installation of 3-phase systems or components.