Technical Support Engineer: Power Systems & 3-Phase Expert

Schneider Electric; Apodaca; Híbrido; MXN 360.000 - 520.000; Jornada completa

Descripción de la vacante

Schneider Electric is seeking a technically skilled professional to provide high-level support to North American customers and field engineers. You will diagnose and resolve 3-phase power system issues, document cases, and share knowledge to accelerate resolutions.

You will also manage escalations, identify revenue opportunities, and work with cross-functional teams to ensure product quality while implementing corrective solutions for misapplications of equipment.

Formación

• Bachelor's degree in Engineering (Automation, Electrical, or Electronic preferred).
• Minimum 2-3 years of experience in a similar technical support role (preferred).
• Fluency in English (spoken, written, and reading).
• Strong troubleshooting skills for electronic and 3-phase systems.
• Ability to interpret technical diagrams and apply solutions effectively.

Responsabilidades

• Provide high-level technical support to Schneider Electric’s most valued customers and Field Service Engineers in North America.
• Diagnose and troubleshoot customer problems related to 3-phase power systems.
• Document cases thoroughly and create knowledge articles to enable quick issue resolution.
• Manage escalations effectively and ensure timely solutions.
• Identify opportunities for revenue generation while supporting customers.
• Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality.
• Implement solutions for improper application and installation of 3-phase systems or components.

Conocimientos

communication

troubleshooting

documentation

business opportunities

escalations

collaboration

english + french

Educación

Bachelor's degree in Engineering

Descripción del empleo

Schneider Electric is seeking a technically skilled professional to provide high-level support to North American customers and field engineers. You will diagnose and resolve 3-phase power system issues, document cases, and share knowledge to accelerate resolutions.

You will also manage escalations, identify revenue opportunities, and work with cross-functional teams to ensure product quality while implementing corrective solutions for misapplications of equipment.