Senior Director, Customer Operations - Foods Mexico

Unilever Global; Xico; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Unilever Global in Mexico seeks a CO Director MX to lead Customer Operations, coordinating planning, customer experience and logistics to deliver superior service and cost efficiency. This role aligns commercial needs with supply chain execution and drives end-to-end process improvements within the Mexican market.

The post requires driving an integrated vision across planning, CEX and logistics, managing senior stakeholders and delivering transformational programs.

Formación

• More than 10 years of experience in Supply Chain, Customer Operations, Planning or Logistics.
• Experience leading multidisciplinary teams and complex organisations.
• Experience in integrated planning processes and customer-service management.
• Experience leading business-transformation and continuous-improvement initiatives.
• Experience managing senior stakeholders and cross-functional leadership.
• Bachelor’s degree in Engineering, Business Administration, Logistics, Supply Chain or a related field.

Responsabilidades

• Lead the integrated planning process (S&OP / IBP).
• Define and execute the Customer Operations strategy for the Mexican market.
• Monitor and improve OTIF, Fill Rate, Service Level and customer-experience indicators.
• Lead logistics coordination for warehouses, transport and distribution.
• Define and monitor KPIs and drive transformation and automation initiatives.
• Develop and mentor the Mexico Customer Operations team and leaders.

Conocimientos

Supply Chain

Customer Operations

Planning

Logistics

Leadership

Stakeholder Management

Educación

Bachelor's degree in Engineering/Business Administration/Logistics

Descripción del empleo

Unilever Global in Mexico seeks a CO Director MX to lead Customer Operations, coordinating planning, customer experience and logistics to deliver superior service and cost efficiency. This role aligns commercial needs with supply chain execution and drives end-to-end process improvements within the Mexican market.

The post requires driving an integrated vision across planning, CEX and logistics, managing senior stakeholders and delivering transformational programs.