Co-Director, Customer Operations - Mexico Foods

Unilever PLC; Xico; On-site; MXN 1,800,000 - 2,400,000; Full time

Job summary

Unilever PLC in Mexico is seeking a CO Director MX to lead the Customer Operations agenda across planning, customer experience and logistics coordination, delivering superior service levels and efficiency. The role partners with commercial and supply chain functions to align demand, inventory and costs.

The candidate will define and execute an integrated Customer Operations strategy for the Mexican market, drive end-to-end execution, and lead transformation to build long-term capabilities across

Qualifications

• More than 10 years of experience in Supply Chain, Customer Operations, Planning or Logistics.
• Experience leading multidisciplinary teams and complex organisations.
• Experience in integrated planning processes and customer-service management.
• Experience leading business-transformation and continuous-improvement initiatives.
• Experience managing senior stakeholders and providing cross-functional leadership.
• Bachelor’s degree in Engineering, Business Administration, Logistics or a related field.

Responsibilities

• Lead the Customer Operations agenda in Mexico across planning, customer experience and logistics coordination.
• Define and execute the Customer Operations strategy for the Mexican market, connecting commercial needs with Supply Chain execution.
• Advance an integrated vision that optimises product availability, customer experience, inventories and logistics costs.
• Lead transformation and the development of long-term capabilities across the organisation.
• Work closely with Customer Development, Marketing, Finance, Manufacturing and logistics partners.
• Ensure governance, compliance and internal-control standards within Customer Operations.

Skills

Supply Chain Leadership

Cross-functional leadership

Integrated planning

Senior stakeholder management

Transformation & CI

Team development

Education

Bachelor’s degree in Engineering, Business Administration, Logistics or related field

MBA (Preferred)

Job description

Unilever PLC in Mexico is seeking a CO Director MX to lead the Customer Operations agenda across planning, customer experience and logistics coordination, delivering superior service levels and efficiency. The role partners with commercial and supply chain functions to align demand, inventory and costs.

The candidate will define and execute an integrated Customer Operations strategy for the Mexican market, drive end-to-end execution, and lead transformation to build long-term capabilities across