Co-Director, Food Operations Mexico: Planning & CX Lead

Unilever PLC; Chihuahua; Presencial; MXN 3.358.000 - 5.223.000; Jornada completa

Descripción de la vacante

Unilever PLC in Mexico is seeking a CO Director MX to lead the Customer Operations agenda across planning, customer experience and logistics coordination. You will ensure an integrated end-to-end operation and deliver superior service levels, efficiency and sustainable growth.

The role requires aligning commercial needs with Supply Chain execution and developing long-term capabilities across the organisation.

Formación

• More than 10 years of experience in Supply Chain, Customer Operations, Planning or Logistics.
• Experience leading multidisciplinary teams and complex organisations.
• Experience in integrated planning processes and customer-service management.
• Experience leading business-transformation and continuous-improvement initiatives.
• Experience managing senior stakeholders and providing cross-functional leadership.
• Postgraduate degree or MBA (preferred).

Responsabilidades

• Integrated Planning Leadership: Lead the integrated planning process (S&OP / IBP).
• Align demand, supply, inventories and operational capabilities with business priorities.
• Lead decision-making to optimise service levels, inventory, cost and working capital.
• Manage supply risks and define mitigation plans.
• Drive improvements in forecast accuracy, product availability and inventory productivity.
• Ensure the correct connection between commercial and operational plans.
• Customer Experience (CEX): Define and lead the Customer Experience strategy to ensure service excellence.
• Monitor and improve OTIF, Fill Rate, Service Level and customer-experience indicators.
• Lead collaboration initiatives with strategic customers and CPFR programmes.
• Manage issue-resolution and continuous-improvement processes.
• Promote a customer-centred culture and end-to-end execution.
• Strengthen Customer Facing and commercial-collaboration capabilities.
• Logistics Coordination: Lead logistics coordination for the Mexican operation, including warehouses, transportation and distribution.
• Ensure the availability, resilience and efficiency of the logistics network.
• Lead logistics-cost management, productivity and optimisation projects.
• Manage operational risks and business-continuity plans.
• Drive logistics transformation, automation and digitalisation initiatives.
• Performance Management and Transformation: Define and monitor critical Customer Operations KPIs.
• Lead the function's transformation and continuous-improvement agenda.
• Identify opportunities for simplification, automation and efficiency generation.
• Lead strategic organisational-and process-transformation projects.
• Ensure compliance with governance, compliance and internal-control standards.
• Team Leadership: Lead and develop the Customer Operations team in Mexico.
• Develop leaders across Planning, CEX and Logistics capabilities.
• Promote a culture of accountability, collaboration and results focus.
• Ensure succession, development and talent plans for the organisation.
• Lead change management and the evolution of organisational capabilities.

Educación

Bachelor's degree in Engineering, Business Administration, Logistics, Supply Chain or a related field

Descripción del empleo

Unilever PLC in Mexico is seeking a CO Director MX to lead the Customer Operations agenda across planning, customer experience and logistics coordination. You will ensure an integrated end-to-end operation and deliver superior service levels, efficiency and sustainable growth.

The role requires aligning commercial needs with Supply Chain execution and developing long-term capabilities across the organisation.