Co Director Foods Mexico

Unilever PLC; Xico; On-site; MXN 1,800,000 - 2,400,000; Full time

Job summary

Unilever PLC in Mexico is seeking a CO Director MX to lead the Customer Operations agenda across planning, customer experience and logistics coordination, delivering superior service levels and efficiency. The role partners with commercial and supply chain functions to align demand, inventory and costs.

The candidate will define and execute an integrated Customer Operations strategy for the Mexican market, drive end-to-end execution, and lead transformation to build long-term capabilities across

Qualifications

• More than 10 years of experience in Supply Chain, Customer Operations, Planning or Logistics.
• Experience leading multidisciplinary teams and complex organisations.
• Experience in integrated planning processes and customer-service management.
• Experience leading business-transformation and continuous-improvement initiatives.
• Experience managing senior stakeholders and providing cross-functional leadership.
• Bachelor’s degree in Engineering, Business Administration, Logistics or a related field.

Responsibilities

• Lead the Customer Operations agenda in Mexico across planning, customer experience and logistics coordination.
• Define and execute the Customer Operations strategy for the Mexican market, connecting commercial needs with Supply Chain execution.
• Advance an integrated vision that optimises product availability, customer experience, inventories and logistics costs.
• Lead transformation and the development of long-term capabilities across the organisation.
• Work closely with Customer Development, Marketing, Finance, Manufacturing and logistics partners.
• Ensure governance, compliance and internal-control standards within Customer Operations.

Skills

Supply Chain Leadership

Cross-functional leadership

Integrated planning

Senior stakeholder management

Transformation & CI

Team development

Education

Bachelor’s degree in Engineering, Business Administration, Logistics or related field

MBA (Preferred)

Job description

Job Title CO Director MX

Hiring Manager: Carolina Cardoso

Function Supply Chain

Work Level and Grade WL3, 3X

Reports to SC Head LATAM

Scope Foods Mexico

Country Location and Worksite Details Mexico

JOB PURPOSE

Lead the Customer Operations agenda in Mexico, ensuring an integrated end-to-end operation across planning, customer experience and logistics coordination to deliver superior service levels, operational efficiency and sustainable business growth.

The role is responsible for defining and executing the Customer Operations strategy for the Mexican market, connecting commercial needs with Supply Chain execution and advancing an integrated vision that optimises product availability, customer experience, inventories and logistics costs. The position works closely with Customer Development, Marketing, Finance, Manufacturing and logistics partners, leading transformation and the development of long‑term capabilities across the organisation. The Customer Operations model integrates Integrated Planning, Customer Experience and Strategic Logistics.

KEY RESPONSIBILITIES

Integrated Planning Leadership

• Lead the integrated planning process (S&OP / IBP).
• Align demand, supply, inventories and operational capabilities with business priorities.
• Lead decision‑making to optimise service levels, inventory, cost and working capital.
• Manage supply risks and define mitigation plans.
• Drive improvements in forecast accuracy, product availability and inventory productivity.
• Ensure the correct connection between commercial and operational plans.

Customer Experience (CEX)

• Define and lead the Customer Experience strategy to ensure service excellence.
• Monitor and improve OTIF, Fill Rate, Service Level and customer‑experience indicators.
• Lead collaboration initiatives with strategic customers and CPFR programmes.
• Manage issue‑resolution and continuous‑improvement processes.
• Promote a customer‑centred culture and end‑to‑end execution.
• Strengthen Customer Facing and commercial‑collaboration capabilities.

Logistics Coordination

• Lead logistics coordination for the Mexican operation, including warehouses, transportation and distribution.
• Ensure the availability, resilience and efficiency of the logistics network.
• Lead logistics‑cost management, productivity and optimisation projects.
• Manage operational risks and business‑continuity plans.
• Drive logistics transformation, automation and digitalisation initiatives.

Performance Management and Transformation

• Define and monitor critical Customer Operations KPIs.
• Lead the function’s transformation and continuous‑improvement agenda.
• Identify opportunities for simplification, automation and efficiency generation.
• Lead strategic organisational- and process‑transformation projects.
• Ensure compliance with governance, compliance and internal‑control standards.

Team Leadership

• Lead and develop the Customer Operations team in Mexico.
• Develop leaders across Planning, CEX and Logistics capabilities.
• Promote a culture of accountability, collaboration and results focus.
• Ensure succession, development and talent plans for the organisation.
• Lead change management and the evolution of organisational capabilities.

KEY SUCCESS MEASURES (KPIs)

• Service Level / OTIF
• Fill Rate
• Forecast Accuracy
• Inventory Days / Working Capital
• Cost‑to‑Serve
• Logistics Cost
• Customer Satisfaction
• Operational Productivity
• Delivery of transformation and savings plans

REQUIRED QUALIFICATIONS

• More than 10 years of experience in Supply Chain, Customer Operations, Planning or Logistics.
• Experience leading multidisciplinary teams and complex organisations.
• Experience in integrated planning processes and customer‑service management.
• Experience leading business‑transformation and continuous‑improvement initiatives.
• Experience managing senior stakeholders and providing cross‑functional leadership.
• Bachelor’s degree in Engineering, Business Administration, Logistics, Supply Chain or a related field.

PREFERRED QUALIFICATIONS

• Postgraduate degree or MBA.