Head of Customer Operations - Mexico (Supply Chain Lead)

Unilever Brasil Ltda.; Ciudad de México; On-site; MXN 1,800,000 - 2,400,000; Full time

Job summary

Unilever Brasil Ltda. seeks a CO Director MX to lead the Customer Operations agenda in Mexico, delivering end-to-end supply chain performance across planning, customer experience and logistics coordination.

The role defines and executes the Customer Operations strategy for the Mexican market, aligning commercial needs with Supply Chain execution, enhancing product availability, inventory efficiency and service levels while coordinating with cross-functional partners.

Qualifications

• More than 10 years of experience in Supply Chain, Customer Operations, Planning or Logistics.
• Experience leading multidisciplinary teams and complex organisations.
• Experience in integrated planning processes and customer-service management.
• Experience leading business-transformation and continuous-improvement initiatives.
• Experience managing senior stakeholders and providing cross-functional leadership.

Responsibilities

• Lead the integrated planning process (S&OP / IBP).
• Align demand, supply, inventories and operational capabilities with business priorities.
• Lead decision-making to optimise service levels, inventory, cost and working capital.
• Manage supply risks and define mitigation plans.
• Drive improvements in forecast accuracy, product availability and inventory productivity.
• Define and monitor critical Customer Operations KPIs.

Education

Bachelor's degree in Engineering, Business Administration, Logistics, Supply Chain or a related field

Job description

Unilever Brasil Ltda. seeks a CO Director MX to lead the Customer Operations agenda in Mexico, delivering end-to-end supply chain performance across planning, customer experience and logistics coordination.

The role defines and executes the Customer Operations strategy for the Mexican market, aligning commercial needs with Supply Chain execution, enhancing product availability, inventory efficiency and service levels while coordinating with cross-functional partners.