Senior Data Analyst – AI-Driven Content & Learner Insights

Salesforce; Ciudad de México; Presencial; MXN 600.000 - 860.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Well-being reimbursement

Generous parental leave

Adoption assistance

Fertility benefits

Trailhead training

Descripción de la vacante

Salesforce is seeking a Senior Data Analyst to lead analytics for Trailhead content, learner sentiment, and commercial impact. You will build semantic models, data pipelines, and dashboards that turn structured and unstructured signals into strategic decisions for content owners and executives.

You will design cohort-based analyses, apply predictive methods, and translate insights into clear narratives for Marketing, Product, Sales, and Customer Success leadership.

Formación

• 5+ years in data analytics or data science with both structured and unstructured data.
• Experience applying cohort/propensity matching and causal inference to assess impact.
• Advanced SQL skills and experience with cloud data warehouses (e.g., Snowflake).
• Ability to structure unstructured data (surveys, feedback) into actionable signals.
• Expertise in Tableau dashboards and data visualization; familiarity with AI-assisted tooling.

Responsabilidades

• Own content analytics and portfolio performance metrics across Trailhead.
• Design and implement pipelines for learner satisfaction, feedback, and CSAT metrics.
• Lead business impact analyses connecting engagement signals to outcomes.
• Develop a living semantic model of content performance across facets.
• Provide executive-ready storytelling on findings for multiple stakeholders.

Conocimientos

Data analytics

SQL

Cohort/propensity matching

Data science methods

Tableau

Executive storytelling

Herramientas

Snowflake

Tableau

Claude Code

Cursor

Descripción del empleo

Salesforce is seeking a Senior Data Analyst to lead analytics for Trailhead content, learner sentiment, and commercial impact. You will build semantic models, data pipelines, and dashboards that turn structured and unstructured signals into strategic decisions for content owners and executives.

You will design cohort-based analyses, apply predictive methods, and translate insights into clear narratives for Marketing, Product, Sales, and Customer Success leadership.