Senior Customer Success & Collections Specialist

BrightClaim; Región Centro; On-site; MXN 300,000 - 450,000; Full time

Job summary

Genpact in Mexico offers a Sr. Associate - S&M - Customer Success role focused on delivering AI-powered customer outcomes. You will handle blended inbound and outbound interactions, resolve disputes, and help customers advance payments while maintaining service excellence.

Join a fast-moving, innovation-led team that powers global enterprises with intelligent solutions. The role emphasizes collaboration, ongoing training, and growth in a values-driven culture.

Qualifications

• Bachelor's degree in Commerce, Economics, Finance or MBA preferred.
• Strong communication and negotiation skills.
• Experience in customer success or collections is a plus.

Skills

Business Development

Commercial Sales

Contract Management

Customer Experience

CRM

Customer Service

Sales Forecasting

SPM

Sales Support

Education

Bachelor's in Commerce

Bachelor's in Economics

Bachelor's in Finance

MBA

Master in Business Analytics

CBAP

ServiceNow Certified Specialist

COPC Certification

Salesforce Certified Business Analyst

Job description

Genpact in Mexico offers a Sr. Associate - S&M - Customer Success role focused on delivering AI-powered customer outcomes. You will handle blended inbound and outbound interactions, resolve disputes, and help customers advance payments while maintaining service excellence.

Join a fast-moving, innovation-led team that powers global enterprises with intelligent solutions. The role emphasizes collaboration, ongoing training, and growth in a values-driven culture.