Senior Customer Service & Programs Lead

Eaton Corporation; Tijuana; Presencial; MXN 320.000 - 520.000; Jornada completa

Descripción de la vacante

Eaton Corporation in Tijuana, Baja California, is seeking a Senior Customer Service Representative to manage business interactions between customers, operations, and key functions, ensuring complete customer satisfaction.

You will coordinate with FED locations, support program execution, and facilitate smooth transitions from development to production with a focus on delivery status, quality, and customer engagement. Strong communication and negotiation skills are essential.

Formación

• Bachelor's degree from an accredited institution.
• 3-5 years’ work experience in Customer Service, Sales, or related field.
• Customer Support/Satisfaction.
• Strong negotiation ability.
• Teamplayer.
• Logistics, Shipping, Quality, Manufacturing process knowledge preferred.
• MS Office experience, MS Excel ability.

Responsabilidades

• Manage and facilitate the daily delivery status communication between the Tijuana plant operations and the third-party customer, in collaboration with the Eaton Account Management team, through participation in customer action calls, maintaining line of balance/milestone charts, and facilitating customer visits.
• Develop an internal support plan to meet customer delivery and quality performance expectations and requirements as flowed down from the Eaton Account Management team and/or third-party customer portals.
• Support high importance customer engagement teams, Program Management reviews, rate readiness reviews etc., as applicable.
• Track high priority parts through every operation of production until delivery and elevate concerns to Operations Management through participation in daily production meetings.
• Understand all executed contract terms, as flowed down, for assigned customers through collaboration with the Eaton Account Management team.
• Plans and justify customer visits, negotiate agendas at assigned site, follow up and resolve obstacles, cater communication to the audience, handle escalations without leadership involvement and refer customers to peers outside of assigned site if needed.

Conocimientos

Customer service

Negotiation

Teamwork

Communication

Organization

Educación

Bachelor's degree

Herramientas

MS Office

MS Excel

Descripción del empleo

Eaton Corporation in Tijuana, Baja California, is seeking a Senior Customer Service Representative to manage business interactions between customers, operations, and key functions, ensuring complete customer satisfaction.

You will coordinate with FED locations, support program execution, and facilitate smooth transitions from development to production with a focus on delivery status, quality, and customer engagement. Strong communication and negotiation skills are essential.