Entry-Level Customer Service & Order Coordinator

Eaton; Tijuana; Presencial; MXN 279.000 - 391.000; Jornada completa

Descripción de la vacante

Eaton in Tijuana, Baja California, is seeking a customer service/order management specialist to ensure accurate order processing and proactive communication with customers and internal teams. The role emphasizes timely shipments, data accuracy, and adherence to company policies.

The ideal candidate will have at least 1 year of manufacturing customer service experience, strong English communication, and proficiency in Excel with SAP knowledge preferred.

Formación

• Bachelor's degree required in adminstration, business, logistics, commerce, or related.
• Minimum 1 year of customer service experience in a manufacturing environment.
• Strong English communication skills (verbal and written).
• Proficient Excel skills; SAP knowledge preferred.

Responsabilidades

• Follow up on daily production lines to ensure timely shipment from the plant.
• Serve as the primary liaison between Planning, Shipping, and the Customer to coordinate daily shipments.
• Act as the main point of contact for customer inquiries regarding order status, lead times, pricing, and related matters through phone calls and email communication.
• Generate and maintain reports on open orders, sales, and other reports as required.
• Enter and maintain customer orders accurately and efficiently in the system.
• Process customer requests such as return orders, credit memos, and debit memos.
• Ensure all activities comply with company policies, procedures, ethical standards, and legal requirements.
• Perform other duties and responsibilities as assigned by the Supervisor and Management.

Conocimientos

Customer service

Communication

Attention to detail

Problem solving

Educación

Bachelor's degree in administration/business/logistics

Herramientas

SAP

Excel

Descripción del empleo

Eaton in Tijuana, Baja California, is seeking a customer service/order management specialist to ensure accurate order processing and proactive communication with customers and internal teams. The role emphasizes timely shipments, data accuracy, and adherence to company policies.

The ideal candidate will have at least 1 year of manufacturing customer service experience, strong English communication, and proficiency in Excel with SAP knowledge preferred.