Senior Customer Engagement Lead – LATAM Contract Logistics

Kuehne Nagel; Cuautitlán Izcalli; On-site; MXN 900,000 - 1,400,000; Full time

Job summary

Kuehne+Nagel, a global logistics leader, seeks a National Customer Engagement Team Manager for Contract Logistics Mexico. You will lead a team of Customer Retention & Contract Managers, drive retention, manage renewals, and liaise with senior stakeholders to ensure top-tier customer outcomes.

The role requires 8+ years in logistics, strong English, and travel availability as you align regional strategies with LATAM markets. Join us to shape pivotal customer experiences in contract logistics.

Qualifications

• 5+ years of experience leading customer-facing teams (Customer Success, Account Management, Customer Retention, or Strategic Account Management).
• 8+ years of experience in Logistics, Supply Chain, or Contract Logistics environments.
• Experience managing warehousing and distribution customer accounts.
• Advanced English proficiency.
• Availability to travel.

Responsibilities

• Lead and develop a team of Customer Retention & Contract Managers with coaching and strategic direction.
• Drive retention strategies, contract renewals, and customer satisfaction initiatives across strategic accounts.
• Build and maintain relationships with senior customer stakeholders (Supply Chain, Logistics, Operations, Procurement).
• Lead executive business reviews and translate commitments into improvement plans.
• Coordinate with Operations, Finance, Solutions, and other internal stakeholders to deliver outcomes.
• Identify opportunities for organic growth, upselling, cross-selling, and service expansion.
• Oversee contract governance, performance, profitability, risk, and renewal planning.
• Lead customer experience initiatives using Voice of Customer feedback for continuous improvement.
• Support regional and global strategic account programs across LATAM.

Skills

Leadership

Customer success

Account management

Contract management

Negotiation

Financial performance management

Strategic planning

English proficiency

Education

Bachelor's degree in Business, Supply Chain, Logistics, Engineering

Job description

Kuehne+Nagel, a global logistics leader, seeks a National Customer Engagement Team Manager for Contract Logistics Mexico. You will lead a team of Customer Retention & Contract Managers, drive retention, manage renewals, and liaise with senior stakeholders to ensure top-tier customer outcomes.

The role requires 8+ years in logistics, strong English, and travel availability as you align regional strategies with LATAM markets. Join us to shape pivotal customer experiences in contract logistics.