Strategic Account Leader - Contract Logistics & Growth

Kuehne Nagel; Estado de México; Presencial; MXN 420.000 - 680.000; Jornada completa

Descripción de la vacante

Kuehne+Nagel’s Contract Logistics team seeks a strategic professional to design, manage, and optimize solutions that keep goods moving efficiently. You will lead cross-functional initiatives, act as the primary contact for commercial and contractual matters, and help strengthen customer relationships across key accounts.

In this role you will drive retention, monitor performance, and identify growth opportunities, coordinating with Operations, Finance, Solutions, and Sales to deliver superior

Formación

• Bachelor's degree in supply chain, logistics, business or related field.
• Experience in contract logistics, supply chain, customer success, key account management, or contract management.
• Strong commercial acumen and customer relationship management skills.
• Experience managing strategic customer accounts and contract negotiations.
• Knowledge of warehousing, logistics operations, and supply chain processes.
• Ability to influence and collaborate across multiple functions and organizational levels.
• Strong analytical, presentation, and problem-solving skills.
• Advanced English proficiency.

Responsabilidades

• Serve as the primary contact for contractual, commercial, and operational matters for assigned customers.
• Lead customer business reviews and drive continuous improvement initiatives.
• Develop strong relationships with key customer stakeholders and executives.
• Implement retention strategies and proactively manage contract renewals.
• Identify and execute upselling and cross-selling opportunities.
• Coordinate RFQ/RFP processes and the introduction of new services.
• Drive customer engagement programs and customer satisfaction initiatives.
• Collaborate closely with Operations, Finance, Solutions, Business Intelligence, Sales, Legal, and other internal stakeholders.
• Monitor contractual performance, pricing structures, and financial results.
• Support the development of strategic account growth plans and innovation roadmaps.

Conocimientos

Commercial acumen

Customer relationship management

English proficiency

Analytical skills

Presentation skills

Problem-solving

Cross-functional collaboration

Influencing

Educación

Bachelor's degree in Supply Chain, Logistics, Business Administration, Engineering, or related field

Descripción del empleo

Kuehne+Nagel’s Contract Logistics team seeks a strategic professional to design, manage, and optimize solutions that keep goods moving efficiently. You will lead cross-functional initiatives, act as the primary contact for commercial and contractual matters, and help strengthen customer relationships across key accounts.

In this role you will drive retention, monitor performance, and identify growth opportunities, coordinating with Operations, Finance, Solutions, and Sales to deliver superior