International Credit & Collectios Specialist

Veritiv; Chihuahua; On-site; MXN 320,000 - 460,000; Full time

Job summary

Veritiv is seeking an Accounts Receivable Collections Specialist in Chihuahua to manage collections from US and international customers. You will reduce delinquency, resolve discrepancies, and maintain accurate customer records.

Responsibilities emphasize collaboration with sales and customer service, processing payments, and preparing weekly delinquency reports for management review.

Responsibilities

• Collections of payments from US and International customers.
• Accountable for reducing delinquency for assigned customer accounts
• Provide customer service on collection issues and follow up on the open invoices and discrepancies
• Follow up on disputes to resolve them and clear the accounts of assigned customers
• Monitor assigned accounts with calls, adjustments, write-offs, reconciliations and payment plans
• Influence external client to take desired actions by using appropriate techniques
• Review and coordinate with the Credit and Collection Manager to approve release of shipments to customers in credit hold
• Coordinate with sales and customer service for follow-up with the Credit & Collections department
• Process credit card payments as required and ensure they are approved
• Communicate and follow up effectively with sales and customer service regarding account issues promptly
• Prepare overdue portfolios and uncollected invoices for weekly reviews with Credit & Collection Management
• Update client databases related to payments or contact information
• Perform additional related projects and account reconciliations as requested by the department Manager
• Offer continuous process improvement suggestions and revise Accounts Receivable-collections instructions as requested
• Lead and support cross-functional projects to improve business results and expand better practices
• Communicate weekly, monthly and quarterly key measures to AR management on time
• The functions listed are illustrative and could change according to company needs

Job description

• Collections of payments from US and International customers.
• Accountable for reducing delinquency for assigned customer accounts
• Provide customer service regarding collection issues, follow up on the open invoices and short payments or/and any discrepancy with customers to be correctly resolved.
• Follow up on disputes to get thems resolved and have cleared the account of the customers assigned.
• Monitor and maintain assigned accounts -- customer calls, account adjustments, small balance write offs, customer reconciliations and all the payments plans to get their current balance (goal-oriented)
• Influence external client to take desired actions by using techniques appropriate to the situation
• Review and coordinate with the Credit and Collection Manager to approve release of shipment to customers in credit hold.
• To guide and attend to dif depts. as well as sales, customer services, etc. for the correct follow up to their interaction with the C&C department
• Process credit card payments as required and be sure they are approved.
• Communicate and follow up effectively with sales and customer service departments regarding customer accounts issues on a timely basis.
• Prepare an overdue/delinquent portfolio report, uncollected invoices and prevention of accounts under a risk of delinquency for a weekly meeting review with Credit and Collection Management.
• Update clients database related to payments or contact information.
• Perform additional related projects, account reconciliation responsibility as requested by department Manager.
• Continuously offer efficient process improvement recommendations and revise or create Accounts Receivable- collections work Instructions as requested by the department Manager.
• Lead and support cross-functional projects to improve business results and expand the implementation of better business practices.
• Responsible for timely communication of weekly, monthly and quarterly reporting of key measures to AR manager.
• The functions listed above are illustrative but not limited and could change according to the company and department needs.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.