Senior Conversational AI Architect — Enterprise Solutions

The Big Job Site; Aguascalientes; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Capgemini Mexico is seeking a Senior Conversational AI Engineer to lead design, governance, and deployment of enterprise AI solutions across digital and contact center channels.

You will own the conversational architecture, intent taxonomy, and release governance for production‑grade agents, collaborating with business stakeholders and technical partners to ensure accuracy, scalability, and business alignment.

Formación

• 5+ years of experience designing, implementing, and supporting production Conversational AI platforms.
• Minimum 2 years hands-on with Google Dialogflow CX, CX Agent Studio, Google Customer Engagement Suite (CES), and similar enterprise platforms.

Responsabilidades

• Own and govern the enterprise intent taxonomy, including lifecycle management and documentation standards.
• Design, develop, and maintain conversational experiences across chat and voice channels.
• Define standards, governance frameworks, and best practices for conversational design.
• Lead testing, release readiness, and evaluation tooling for production deployments.
• Collaborate with stakeholders and offshore/delivery teams to implement solutions.

Conocimientos

Dialogflow CX

CX Agent Studio

Google CES

Generative AI

Stakeholder mgmt

Leadership

Herramientas

Dialogflow CX

Agent Studio

CES

GCP

Descripción del empleo

Capgemini Mexico is seeking a Senior Conversational AI Engineer to lead design, governance, and deployment of enterprise AI solutions across digital and contact center channels.

You will own the conversational architecture, intent taxonomy, and release governance for production‑grade agents, collaborating with business stakeholders and technical partners to ensure accuracy, scalability, and business alignment.