Senior Collaboration Engineer – Microsoft Teams & Zoom

InfiCare Staffing; México; On-site; MXN 550,000 - 850,000; Full time

Job summary

InfiCare Staffing is seeking a Senior Collaboration Engineer to lead administration of Microsoft Teams, Microsoft 365, and Zoom in enterprise environments. You will troubleshoot, automate tasks with PowerShell, and support migrations while collaborating with identity, infrastructure, and IT teams to ensure a smooth end-user experience.

Candidates should have 5+ years in collaboration engineering and hands-on expertise in Teams, Zoom, and Entra ID/SSO.

Qualifications

• 5+ years in collaboration engineering or unified communications.
• Strong hands-on experience with Microsoft Teams, Microsoft 365 and Zoom.
• Solid L1/L2 troubleshooting in enterprise collaboration environments.
• Practical experience with PowerShell scripting and automation.
• Knowledge of user management, licensing, permissions and policy administration.
• Familiarity with Microsoft Entra ID, SSO and identity management.

Responsibilities

• Administer and maintain Microsoft Teams, Microsoft 365, and Zoom environments.
• Provide L1/L2 technical support and troubleshoot collaboration, conferencing, audio, and video issues.
• Manage user accounts, licenses, access permissions, and platform policies.
• Develop and maintain PowerShell scripts to automate administrative tasks.
• Support enterprise collaboration migrations, including planning, execution, and post-migration activities.
• Assist with user onboarding, platform adoption, and collaboration transformation initiatives.
• Work closely with identity, infrastructure, and IT teams to support SSO and access management.
• Ensure platform stability, performance, and a seamless end-user experience.

Skills

Microsoft Teams

Microsoft 365

Zoom administration

PowerShell scripting

L1/L2 troubleshooting

SSO & identity management

Automation & scripting

Tools

PowerShell

Microsoft Entra ID

Job description

We're Hiring: Senior Collaboration Engineer – Microsoft Teams & Zoom

Work Arrangement: To be confirmed

We are looking for an experienced Senior Collaboration Engineer with strong hands‑on expertise in Microsoft Teams, Microsoft 365, and Zoom administration.

The ideal candidate will have experience managing enterprise collaboration platforms, troubleshooting technical issues, automating administrative tasks, and supporting collaboration platform migrations.

Key Responsibilities

• Administer and maintain Microsoft Teams, Microsoft 365, and Zoom environments.
• Provide L1/L2 technical support and troubleshoot collaboration, conferencing, audio, and video issues.
• Manage user accounts, licenses, access permissions, and platform policies.
• Develop and maintain PowerShell scripts to automate administrative tasks.
• Support enterprise collaboration migrations, including planning, execution, and post-migration activities.
• Assist with user onboarding, platform adoption, and collaboration transformation initiatives.
• Work closely with identity, infrastructure, and IT teams to support SSO and access management.
• Ensure platform stability, performance, and a seamless end-user experience.

Required Qualifications

• 5+ years of experience in collaboration engineering or unified communications.
• Strong hands‑on experience with Microsoft Teams, Microsoft 365, and Zoom administration.
• Solid L1/L2 troubleshooting experience in enterprise collaboration environments.
• Practical experience with PowerShell scripting and automation.
• Knowledge of user management, licensing, permissions, and policy administration.
• Familiarity with Microsoft Entra ID, SSO, and identity management.

Preferred Qualifications

• Direct experience with Microsoft Teams and/or Zoom migration projects.
• Experience supporting enterprise-scale collaboration migrations and deployments.
• Exposure to migration planning, execution, validation, and post-migration support.
• Experience with enterprise collaboration onboarding and transformation initiatives.

Important: Candidates with hands‑on Microsoft Teams/Zoom migration experience will be given preference over candidates whose experience is primarily limited to general service desk support.