Collaboration Support Engineer

Intuitive; Mexicali; Presencial; MXN 450.000 - 750.000; Jornada completa

Descripción de la vacante

Intuitive is seeking a Collaboration Support Engineer to administer and optimize enterprise collaboration platforms, including Microsoft 365, Teams, SharePoint Online, OneDrive, Zoom, Box, Slack, Smartsheet, Lucid Suite, Kaltura, and Unily.

The role provides Tier II–IV support, drives AI-powered productivity adoption (Copilot, Claude Enterprise, Box AI, Slack AI), and partners with stakeholders, IT teams, and vendors to improve user experience, platform reliability, and governance.

Formación

• 5+ years of experience supporting enterprise collaboration, productivity, or Digital Workplace technologies.
• Hands-on experience with Microsoft 365, Teams, SharePoint Online, Zoom, Slack, Box, Smartsheet, Lucid Suite, Kaltura, and enterprise intranet solutions.
• Experience supporting AI-powered workplace technologies such as Copilot, Claude Enterprise, or similar.
• Experience with ServiceNow Incident, Change, and Problem Management processes.
• Knowledge of SSO, SAML, OAuth, and SCIM provisioning.
• Strong troubleshooting, analytical, problem-solving, written, and verbal communication skills.

Responsabilidades

• Provide Tier II–IV operational support for Microsoft 365, Teams, SharePoint Online, OneDrive, Zoom, Box, Slack, Smartsheet, Lucid Suite, Kaltura, and Unily Intranet platforms.
• Support AI-powered workplace technologies including Copilot, Zoom AI Companion, Box AI, Slack AI, Claude Enterprise, and other enterprise AI assistants.
• Assist with AI governance, security, compliance, licensing, and usage monitoring.
• Support integrations, upgrades, deployments, provisioning, retention, and compliance requirements.
• Deliver user training, office hours, knowledge articles, SOPs, playbooks, and troubleshooting documentation.
• Analyze platform health, adoption, and recommend improvements to collaboration services.

Conocimientos

Troubleshooting

Communication

Analytical thinking

Educación

Bachelor's degree in Computer Science / IT

Herramientas

Microsoft 365

Teams

SharePoint Online

OneDrive

Zoom

Box

Slack

Smartsheet

Lucid Suite

Kaltura

Unily

Descripción del empleo

• Ways of Working: Onsite - This job is fully onsite.
• Employee Type: Employee
• Global Job Level (HCM): Professional 3 (9)

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

The Collaboration Support Engineer is responsible for the administration, support, optimization, and adoption of enterprise collaboration and productivity platforms including Microsoft 365, Microsoft Teams, Zoom, Box, Slack, Smartsheet, Lucid Software Suite (Lucidchart/Lucidspark), Kaltura, and Unily (corporate intranet solutions). The role serves as a key member of the Digital Workplace and Collaboration team, providing Tier II–IV support, driving operational excellence, and enabling AI-powered productivity solutions across the enterprise. This individual will partner with business stakeholders, end users, technical teams, and strategic vendors to support collaboration services, improve user experience, ensure platform reliability, and help accelerate the adoption of AI technologies such as Microsoft Copilot, Zoom AI Companion, Box AI, Slack AI, Claude Enterprise, and other emerging workplace AI solutions.

Key Responsibilities

• Provide Tier II–IV operational support for Microsoft 365, Teams, SharePoint Online, OneDrive, Zoom, Box, Slack, Smartsheet, Lucid Suite, Kaltura, and Unily Intranet platforms.
• Support AI-powered workplace technologies including Microsoft Copilot, Zoom AI Companion, Box AI, Slack AI, Claude Enterprise, and other enterprise AI assistants.
• Assist with AI governance, security, compliance, licensing, and usage monitoring.
• Support integrations, upgrades, deployments, provisioning, retention, and compliance requirements.
• Deliver user training, office hours, knowledge articles, SOPs, playbooks, and troubleshooting documentation.
• Analyze platform health, adoption, and recommend improvements to collaboration services.

Qualifications

Required Qualifications

• 5+ years of experience supporting enterprise collaboration, productivity, or Digital Workplace technologies.
• Hands-on experience with Microsoft 365, Teams, SharePoint Online, Zoom, Slack, Box, Smartsheet, Lucid Suite, Kaltura, and enterprise intranet solutions.
• Experience supporting AI-powered workplace technologies such as Microsoft Copilot, Zoom AI Companion, Box AI, Slack AI, ChatGPT Enterprise, Claude Enterprise, or similar technologies.
• Experience with ServiceNow Incident, Change, and Problem Management processes.
• Knowledge of SSO, SAML, OAuth, and SCIM provisioning.
• Strong troubleshooting, analytical, problem-solving, written, and verbal communication skills.

Preferred Qualifications

• Experience with Microsoft Power Platform, Power Automate, or workflow automation solutions.
• Understanding of governance, security, compliance, retention, eDiscovery, and information protection concepts.
• Experience supporting enterprise-wide migrations and digital transformation initiatives.
• Relevant Microsoft 365, Teams, Zoom, Slack, Box, Smartsheet, or ITIL certifications.

Education

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent professional experience.

Ideal Candidate Profile

• A customer-focused collaboration professional who combines strong technical troubleshooting skills with a passion for enabling productivity through modern workplace technologies and AI.

Additional Information

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