M365 Administrator

GraceMark Solutions; México; On-site; MXN 300,000 - 540,000; Full time

Job summary

GraceMark Solutions is seeking an experienced M365 Administrator to manage day-to-day operations of Microsoft 365, including Exchange Online, SharePoint Online, Teams, and Power Platform, with Box-to-M365 migrations. You will monitor platform health, handle incidents, governance, and reporting, and work with vendors and stakeholders to ensure service continuity while enforcing security and compliance.

The role also requires 5+ years of Microsoft 365 administration and 10+ years in IT

Qualifications

• 5+ years of Microsoft 365 administration experience.
• Experience with Exchange Online, SharePoint Online, Teams, and Power Platform.
• Knowledge of data migration, tenant administration, and Box migration.
• Strong analytical, reporting, and stakeholder management skills.

Responsibilities

• Administer and support Microsoft 365 services across Exchange Online, SharePoint Online, Teams, Power Platform.
• Manage day-to-day operations, incidents, service requests, and governance.
• Monitor platform health and generate operational reports.
• Troubleshoot M365, Zoom, and collaboration platform issues.
• Support Box-to-M365 migrations and complete migration waves.
• Coordinate with vendors and stakeholders to ensure service continuity.
• Maintain security and compliance across collaboration platforms.

Skills

M365 Administration

Exchange Online

SharePoint Online

Teams

Power Platform

Zoom

Box migration

Data migration

Tenant administration

User adoption

Incident resolution

Reporting

Governance

Security and compliance

Stakeholder management

Communication skills

Tools

Box migration tools

M365 migration tools

Job description

We are seeking an experienced M365 Administrator responsible for day-to-day administration, support, reporting, and operational management of Microsoft 365 platforms, including Exchange Online (Email), SharePoint Online, Microsoft Teams, Power Platform, Zoom, Mobility solutions, and related collaboration tools. The role will also support migration initiatives, including Box-to-M365 migration activities, with a focus on resolving complex migration scenarios and ensuring successful completion of migration waves.

Key Responsibilities:

Administer and support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, Power Platform, and mobility solutions.

Manage day-to-day operations, incident resolution, service requests, user administration, and platform governance.

Monitor platform health, generate operational reports, and provide performance insights.

Troubleshoot and resolve M365, Zoom, and collaboration platform issues.

Support migration projects, including Box migration activities, ensuring timely completion of migration waves.

Handle complex migration scenarios, data transfer issues, permissions, and user adoption challenges.

Coordinate with cross-functional teams, vendors, and business stakeholders to ensure service continuity and successful project delivery.

Maintain security, compliance, and best practices across collaboration platforms.

Required Skills:

Strong hands-on experience with Microsoft 365 Administration (Exchange Online, SharePoint Online, Teams, Power Platform).

Experience supporting Zoom and enterprise collaboration platforms.

Knowledge of M365 migration tools, data migration, and tenant administration.

Experience with Box migration projects and complex migration troubleshooting.

Strong analytical, reporting, and problem-solving skills.

Excellent communication and stakeholder management skills.

Preferred Experience:

5+ years of Microsoft 365 administration experience.

10+ years of overall IT infrastructure/support experience.

Experience working in enterprise-scale collaboration and migration environments.