Senior Client Services Specialist

Citigroup Inc.; Agua Señora; On-site; MXN 180,000 - 240,000; Full time

Job summary

Citigroup Inc. is seeking a dedicated Customer Service Representative 5 to join our team. This entry-level role focuses on assisting clients, resolving issues, and coordinating with the Customer Service group to ensure timely, quality service.

You'll handle inquiries, maintain client portfolios through regular contact, provide updates on problems, and adhere to all regulatory and departmental standards while delivering an exceptional client experience.

Qualifications

• 2-4 years of relevant experience.
• Experience in customer service and/or finance.
• Proficient in Microsoft Office.
• Strong critical thinking and crisis management skills.
• Clear and concise written and verbal communication.

Responsibilities

• Manage client inquiries, ensuring proper investigation and timely resolution.
• Develop and maintain client portfolio through regular calls and face-to-face interaction.
• Provide clients with transactional activity scorecards and host review calls.
• Inform customers about problems and provide regular resolution updates.
• Escalate feedback, processing delays and errors appropriately.
• Maintain knowledge of market and regulatory requirements affecting client portfolio.
• Ensure adherence to departmental standards and maintain control environment.
• Deliver exceptional client experience and meet metrics.
• Assess risk and ensure compliance with laws, policy and ethics.

Skills

Customer service

Microsoft Office

Communication

Attention to detail

Crisis management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Citigroup Inc. is seeking a dedicated Customer Service Representative 5 to join our team. This entry-level role focuses on assisting clients, resolving issues, and coordinating with the Customer Service group to ensure timely, quality service.

You'll handle inquiries, maintain client portfolios through regular contact, provide updates on problems, and adhere to all regulatory and departmental standards while delivering an exceptional client experience.