Data Capture & Operations Support Analyst

Citigroup; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

Citigroup is seeking an entry-level Ops Support Specialist to provide day-to-day operations support. The role covers documentation, account maintenance, and data handling in coordination with the Operations - Core Team.

You will liaise with relationship managers, project managers, custodians, and clients to ensure reliable processes, risk awareness, and compliant practices while supporting a broad range of products and services.

Qualifications

• 1 year of relevant experience
• Proficient computer and typing skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work with others to complete assigned tasks

Responsibilities

• Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
• Identify process gaps requiring escalation, offering potential solutions
• Assist with inventory management and workflow needs as dictated through risk priority and service level
• Support a range of products and services
• Analyze problems and formulate solutions through research and investigation
• Navigate, test and execute moderately complex databases, spreadsheets, and systems
• Ensure accurate and timely account handling
• Assist in activities that help reduce organizational impact and/or loss
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

1 year exp

Computer skills

Typing skills

Tech adaptability

Communication skills

Education

High School diploma or equivalent

Tools

Office suite

Excel basic

Databases

Job description

Citigroup is seeking an entry-level Ops Support Specialist to provide day-to-day operations support. The role covers documentation, account maintenance, and data handling in coordination with the Operations - Core Team.

You will liaise with relationship managers, project managers, custodians, and clients to ensure reliable processes, risk awareness, and compliant practices while supporting a broad range of products and services.