Senior Change Management Analyst

EPAM Systems, Inc.; México; A distancia; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

EPAM Systems, Inc. seeks a Senior Change Management Analyst to lead enterprise-wide change activities and ensure disciplined, policy-driven execution across teams.

You will partner with cross-functional stakeholders to educate users, monitor adherence, and refine processes using ServiceNow and other tools. In this role, you will drive CAB meetings, analyze change metrics, and support training material development while aligning with ITIL/ITSM practices to minimize disruptions and improve service

Formación

• Minimum of 3 years in a Technology Change Management program.
• Experience reviewing Change Requests for CAB authorization.
• Proficient in English (B1+).

Responsabilidades

• Coordinate Change activities across all levels of the organization.
• Educate stakeholders and end-users on Change Management practices.
• Review Change Requests for policy compliance with established policy.
• Organize and lead Change Advisory Board (CAB) meetings for higher-risk changes.
• Analyze Change-related metrics and compile reports for leadership.
• Oversee Change Management systems and supporting applications.
• Create and maintain documentation outlining relevant procedures and processes.
• Audit Change records for completeness and accuracy using ServiceNow.
• Identify and resolve scheduling conflicts among planned Changes.
• Work with Subject Matter Experts to improve processes and procedures.
• Support cross-departmental initiatives to reduce disruptions.
• Assist in developing training materials and onboarding resources.
• Track industry trends and best practices for improvement.
• Participate in post-implementation reviews to capture lessons learned.
• Help establish escalation paths for unexpected issues during change execution.

Conocimientos

Verbal and written communication

Customer service

Analytical thinking

Interpersonal engagement

Problem solving

Educación

Bachelor's or Master's degree in Engineering, Computer Science, MIS or related

Herramientas

ServiceNow

Descripción del empleo

We are looking for a Senior Change Management Analyst with deep hands-on expertise to join our team. This role offers an opportunity to play a key part in shaping how our organization manages transitions and technical updates in a structured, reliable way. You'll work closely with cross-functional teams, contributing to a culture that values consistency, transparency, and continuous improvement. If you enjoy bringing order to complex processes and helping organizations adapt smoothly to change, this position is an excellent fit.ResponsibilitiesServe as the primary contact for coordinating Change activities across all levels of the organizationEducate stakeholders and end-users on Change Management practices while monitoring adherence and continuously refining enterprise-wide policies and proceduresConduct Change reviews alongside implementers and stakeholders to confirm compliance with established policyOrganize and lead Change Advisory Board (CAB) meetings focused on discussing higher-risk changesAnalyze Change-related metrics and compile reports for leadership review when necessaryOversee the performance and upkeep of Change Management systems and supporting applicationsCreate and maintain documentation outlining relevant procedures and processesAudit Change records for completeness and accuracy using the ServiceNow platformIdentify and resolve potential scheduling conflicts among planned Changes before they occurWork alongside Subject Matter Experts to enhance processes and procedures that support more efficient service deliverySupport cross-departmental initiatives aimed at improving operational consistency and reducing service disruptionsAssist in developing training materials and onboarding resources for new team members involved in Change-related workTrack industry trends and best practices to identify opportunities for process enhancementParticipate in post-implementation reviews to evaluate outcomes and capture lessons learnedHelp establish clear escalation paths for handling unexpected issues that arise during change executionRequirementsBachelor's or Master's degree in Engineering, Computer Science, Computer Information Systems, Management Information Systems, or a closely related disciplineA minimum of three years of direct experience within a Technology Change Management program, ensuring adherence to relevant procedures, controls, and best practices, including reviewing Change Requests for authorization ahead of CAB meetingsStrong verbal and written communication abilities, including proven experience engaging with leadership and senior executives, with the capacity to tailor messaging for different audiencesWell-developed skills in customer service, analytical thinking, research, interpersonal engagement, and problem resolutionPractical experience using and managing ticketing platforms such as ServiceNowFluent command of English at a B1+ level or higherNice to haveCertifications related to ITIL, ITSM, and/or IT Change Management, demonstrating formal training in structured change and service management frameworksWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.