Senior AR & Collections Specialist — Hybrid, Growth‑Oriented

Restaurant365; Ciudad de México; Híbrido; MXN 300.000 - 540.000; Jornada completa

Descripción de la vacante

Restaurant365 is seeking a Senior Accounts Receivable & Collections Specialist to independently manage past-due accounts and resolve complex customer situations within company policies. You will support accurate cash application, timely collections, and issue resolution across the order-to-cash cycle.

In this hybrid role, you will negotiate past-due amounts, create and enforce payment plans, document collections processes, and mentor teammates on enterprise cash collections strategies.

Formación

• 1+ years demonstrated A/R, accounting, or financial process experience.
• Bachelor’s in business or Accounting preferred.
• Demonstrated customer service experience.
• Salesforce experience (preferred but not required).
• Sage Intacct experience (preferred but not required).
• Flexibility with workload and ability to adhere to tight deadlines, adjust schedules as needed.
• Knowledge of SaaS companies and subscription-based revenue models.
• Understanding of GAAP principles and internal controls.

Responsabilidades

• Negotiate with customers on past due amounts.
• Approve, create and enforce payment plans.
• Create & maintain process documentation for various collections strategies.
• Monitor and recommend delinquent accounts for database termination.
• Review Customer Agreements to understand where we can enforce our terms.
• Apply open credit memos to open customer invoices.
• Process payments of various forms (credit card, ACH, checks).
• Investigate cases and make suggestions on refund requests.
• Facilitate approved payment plans and executing new due dates in system.
• Leverage current systems to automate dunning campaigns.
• Research and suggest technologies for automation of cash processes.
• Onboard, train, coach & mentor other team members on enterprise cash collections strategies.

Conocimientos

Customer service

Negotiation

Communication

Deadline driven

Educación

Bachelor's in Business or Accounting

Herramientas

Salesforce

Sage Intacct

Descripción del empleo

Restaurant365 is seeking a Senior Accounts Receivable & Collections Specialist to independently manage past-due accounts and resolve complex customer situations within company policies. You will support accurate cash application, timely collections, and issue resolution across the order-to-cash cycle.

In this hybrid role, you will negotiate past-due amounts, create and enforce payment plans, document collections processes, and mentor teammates on enterprise cash collections strategies.