Accounts Receivable Specialist I

Solera Corporation; Ciudad de México; On-site; MXN 334,800 - 558,000; Full time

Job summary

Solera Corporation is seeking an AR Collections Specialist in Mexico City to manage the accounts receivable process. In this role, you will conduct proactive collections activities, contact customers regarding overdue invoices, and collaborate with internal teams to resolve billing issues.

The ideal candidate will have proven experience in collections, strong communication skills, and the ability to analyze accounts receivable aging reports. This position is crucial for ensuring timely billing while maintaining positive customer relationships. Familiarity with Salesforce is a plus.

Qualifications

• Proven experience in accounts receivable collections or credit control.
• Knowledge of collections principles and best practices.
• Excellent communication and negotiation skills.

Responsibilities

• Conduct proactive collections activities for outstanding invoices.
• Contact customers to discuss overdue invoices and negotiate arrangements.
• Resolve billing issues and collaborate with internal teams.

Skills

Accounts receivable collections

Credit control

Microsoft Office

Communication skills

Analytical skills

Problem-solving

Negotiation

Tools

Salesforce

Excel

Job description

Position Summary

We are seeking a talented and detail‑oriented AR Collections Specialist to join our team. In this role, you will be responsible for managing the company’s accounts receivable process and ensuring timely and accurate billing.

What You’ll Do

• Conduct proactive collections activities to ensure the timely collection of outstanding customer invoices and minimize accounts receivable delinquency.
• Contact customers via phone, email, and other communication channels to discuss overdue invoices, identify reasons for non-payment, and negotiate payment arrangements.
• Resolve billing issues, disputes, and discrepancies by collaborating with internal stakeholders, such as the billing, sales, and customer service teams.
• Maintain accurate records of collections activities, including detailed notes of customer interactions, payment commitments, and follow‑up actions.
• Monitor and analyze accounts receivable aging reports to identify high‑risk accounts and develop targeted collections strategies.
• Collaborate closely with the sales and customer service teams to address customer concerns, resolve disputes, and ensure a positive customer experience throughout the collections process.
• Provide regular updates and reports on collections activities, including collection progress, payment trends, and outstanding issues, to the finance team and management.
• Escalate collection issues to appropriate levels of management, as necessary, and recommend actions for resolving complex or challenging collection situations.
• Stay informed about industry trends, regulations, and best practices related to collections processes and techniques.

What You’ll Bring

• Proven experience in accounts receivable collections, credit control, or a similar financial role.
• Knowledge of collections principles, strategies, and best practices.
• Proficiency in using Microsoft Office applications, particularly Excel.
• Excellent communication and negotiation skills, with the ability to professionally interact with customers and internal stakeholders.
• Strong analytical and problem‑solving abilities, with a keen eye for detail and accuracy.
• Ability to work independently, prioritize tasks, and meet collection targets.
• Results‑driven mindset with a focus on achieving collection goals while maintaining positive customer relationships.
• Ability to handle difficult conversations and negotiate effectively to resolve payment issues.
• Familiarity with Salesforce is a plus.
• Previous experience in a customer service‑oriented role is advantageous.