Senior Apps Support Analyst: Drive Stability & Impact

Alfa Laval; Estado de México; Vor Ort; MXN 350.000 - 520.000; Vollzeit

Zusammenfassung

Citi is seeking an Applications Support Senior Analyst to provide technical and business support for Citi applications. The role involves rapid issue resolution, stability improvements, and collaboration across development and production teams.

The position emphasizes leadership within teams, coaching of junior analysts, and interaction with users and technology groups to ensure smooth production operations.

Qualifikationen

• Requires in-depth understanding of how areas integrate within the sub-function.
• Strong communication and diplomacy skills are required.
• Coaching and training of new recruits.

Aufgaben

• Provides quick resolutions to app issues and drives stability, efficiency and improvements.
• Maintains application systems in daily operations.
• Manages and supports applications and their environments, focusing on stability and functionality against SLAs.
• Start of day checks and regional handover.
• Develops and maintains technical support documentation.
• Identifies ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and escalate appropriately.
• Acts as liaison between users/traders and internal technology groups and vendors.
• Participates in application releases from development to production.

Kenntnisse

Analytical skills

Communication skills

Leadership

Jobbeschreibung

Citi is seeking an Applications Support Senior Analyst to provide technical and business support for Citi applications. The role involves rapid issue resolution, stability improvements, and collaboration across development and production teams.

The position emphasizes leadership within teams, coaching of junior analysts, and interaction with users and technology groups to ensure smooth production operations.