Senior Applications Support Specialist

Citigroup; Ciudad de México; Presencial; MXN 1.592.000 - 2.123.000; Jornada completa

Descripción de la vacante

Citigroup is seeking an Applications Support Senior Analyst to provide technical and business support for Citi applications across regional users. You will resolve issues quickly, drive stability and efficiency, and maintain production systems in daily operations.

The role requires strong analytical and communication skills, coaching of junior staff, and engagement in release cycles to ensure smooth deployments and post-implementation reviews.

Formación

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

Responsabilidades

• The Application Support Senior Analyst provides technical and business support for users of Citi applications. This includes providing quick resolutions to app issues and driving stability and efficiency improvements.
• Maintains application systems that are running in daily operations.
• Manages and supports applications and their environments, focusing on stability and functionality against SLAs.
• Participates in application releases from development to production and engages in post-implementation analysis.
• Acts as advisor or coach to junior analysts and communicates with stakeholders to manage risk and issues.

Conocimientos

5-8 years experience in an Application

Descripción del empleo

Citigroup is seeking an Applications Support Senior Analyst to provide technical and business support for Citi applications across regional users. You will resolve issues quickly, drive stability and efficiency, and maintain production systems in daily operations.

The role requires strong analytical and communication skills, coaching of junior staff, and engagement in release cycles to ensure smooth deployments and post-implementation reviews.