Senior AI Platform Engineer — Remote (CDMX)

Ultimate.ai; Ciudad de México; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Zendesk is seeking software engineers in Mexico City to design, build, and operate backend services and platform infrastructure for App Foundry and related AI platforms. You will be hands-on in the local platform pod, working with global teams to create reusable patterns, APIs, and deployment strategies.

Responsibilities include guiding production readiness, architecture reviews, and co-building durable solutions with cross-functional partners.

Qualifications

• Bachelor's degree in computer science, information systems, or equivalent practical experience.
• 5+ years building and operating backend services or platform software in enterprise or SaaS environments.
• Strong programming skills in Python, Go, or TypeScript/Node with API design experience.
• Hands-on cloud experience, preferably GCP (GKE, Cloud Run, Cloud SQL, IAM, logging).
• Experience with infrastructure as code, modern CI/CD, automated testing, and production operations.
• Experience securing APIs and services with authentication, authorization, secrets management, and logging.
• Sound architectural judgment and ability to guide teams toward durable designs.
• Ability to work with product/business partners to turn prototypes into supported capabilities.
• Clear written communication and cross-time-zone collaboration.

Responsibilities

• Design, build, and operate backend services, APIs, data stores, and cloud infra for the platform.
• Create reusable integration and deployment patterns for product teams and business builders.
• Review architecture and data choices to guide durable designs for production systems.
• Build shared paths for submitting and maintaining reusable AI assets (skills, plugins, connected capabilities).
• Partner with product and value stream teams on AI use cases and co-build support while ownership rests with the delivery team.
• Support tooling, templates, documentation, and technical reviews for platform usage.
• Own CI/CD, infrastructure as code, automated validation, and release practices; improve observability and incident response.

Skills

Backend services

API design

Cloud platforms

Cross-team collaboration

Security practices

Education

Bachelors in CS or equivalent

Tools

GCP

GKE

Cloud Run

IAM

Cloud SQL

Kubernetes

OpenTelemetry

Job description

Zendesk is seeking software engineers in Mexico City to design, build, and operate backend services and platform infrastructure for App Foundry and related AI platforms. You will be hands-on in the local platform pod, working with global teams to create reusable patterns, APIs, and deployment strategies.

Responsibilities include guiding production readiness, architecture reviews, and co-building durable solutions with cross-functional partners.