Remote Staff AI Platform Engineer - CDMX

Zendesk, S. De R.L. DE CV (Mexico); Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid/remote work options

Job summary

Zendesk, S. De R.L. DE CV (Mexico) is seeking software engineers in Mexico City to design, build, and operate backend services, APIs, and cloud infrastructure for App Foundry and the broader AI platform.

You will be a hands-on contributor in the local platform pod and collaborate with global teams across time zones. The role requires 5+ years of backend/ platform experience, strong programming in Python/Go/TypeScript, and solid cloud and security practices.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience.
• 5+ years building and operating backend services or platform software in enterprise or SaaS environments.
• Strong programming skills in Python, Go, or TypeScript/Node; experience designing APIs and data models.

Responsibilities

• Design, build, and operate backend services, APIs, data stores, and cloud infrastructure.
• Create reusable integration and deployment patterns for product teams and business builders.
• Help teams move prototypes to production-ready systems.
• Review architecture, data choices, access boundaries, dependencies, and operational readiness.

Skills

Backend services

API design

Cloud platforms

CI/CD

Security practices

TypeScript/Node

Python

Go

OpenTelemetry

Kubernetes

Education

Bachelor's degree in CS/IS

Tools

Kubernetes

OpenTelemetry

Backstage

IAM / security tooling

Job description

Zendesk, S. De R.L. DE CV (Mexico) is seeking software engineers in Mexico City to design, build, and operate backend services, APIs, and cloud infrastructure for App Foundry and the broader AI platform.

You will be a hands-on contributor in the local platform pod and collaborate with global teams across time zones. The role requires 5+ years of backend/ platform experience, strong programming in Python/Go/TypeScript, and solid cloud and security practices.