Security Operations & Investigations Specialist

Flex; Región Centro; Remote; MXN 785,000 - 1,196,000; Full time

Job summary

Flex is seeking a meticulous E-commerce Operations Specialist to join a fully remote team. You will oversee all day-to-day online store operations, including order processing, inventory control, customer service, and website maintenance, ensuring a seamless customer experience across platforms.

This role requires hands-on experience with ecommerce platforms, strong organizational skills, and a proactive problem-solving mindset to support ongoing campaign execution and timely deliveries.

Qualifications

• Proven experience in e-commerce operations, online store management, or a similar role.
• Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento).
• Strong understanding of order fulfillment, inventory management, and customer service best practices.
• Excellent organizational and time management skills.

Responsibilities

• Oversee and manage all aspects of the e-commerce platform, ensuring a seamless customer experience.
• Process and manage online orders efficiently, ensuring accuracy and timely fulfillment.
• Monitor inventory levels and coordinate with suppliers to maintain adequate stock.
• Handle customer inquiries and resolve issues promptly via email, chat, or phone.
• Update product listings, descriptions, and pricing on the website.
• Collaborate with marketing and logistics teams to ensure smooth campaign execution and timely deliveries.
• Identify and troubleshoot any issues or bugs on the e-commerce platform.
• Analyze sales data and operational metrics to identify areas for process improvement.
• Ensure compliance with all relevant e-commerce policies and procedures.

Skills

E-commerce operations

Order fulfillment

Inventory management

Customer service

Tools

Shopify

WooCommerce

Magento

Job description

E-commerce Operations Specialist (Remote-First)

Our client is looking for a meticulous and proactive E-commerce Operations Specialist to join their fully remote team. This role is vital for ensuring the smooth and efficient day-to-day operations of our online store. You will be responsible for managing key aspects of the e-commerce platform, including order processing, inventory management, customer service, and website maintenance. If you have a keen eye for detail, a problem-solving mindset, and experience in e-commerce operations, we encourage you to apply. This is an excellent opportunity to contribute to a growing online business and develop your skills in a supportive, remote-first environment.

About the Role

Our client is looking for a meticulous and proactive E-commerce Operations Specialist to join their fully remote team. This role is vital for ensuring the smooth and efficient day-to-day operations of our online store. You will be responsible for managing key aspects of the e-commerce platform, including order processing, inventory management, customer service, and website maintenance. If you have a keen eye for detail, a problem-solving mindset, and experience in e-commerce operations, we encourage you to apply. This is an excellent opportunity to contribute to a growing online business and develop your skills in a supportive, remote-first environment.

Key Responsibilities

• Oversee and manage all aspects of the e-commerce platform, ensuring a seamless customer experience.
• Process and manage online orders efficiently, ensuring accuracy and timely fulfillment.
• Monitor inventory levels and coordinate with suppliers to maintain adequate stock.
• Handle customer inquiries and resolve issues promptly via email, chat, or phone.
• Update product listings, descriptions, and pricing on the website.
• Collaborate with marketing and logistics teams to ensure smooth campaign execution and timely deliveries.
• Identify and troubleshoot any issues or bugs on the e-commerce platform.
• Analyze sales data and operational metrics to identify areas for process improvement.
• Ensure compliance with all relevant e-commerce policies and procedures.

Requirements

• Proven experience in e-commerce operations, online store management, or a similar role.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
• Strong understanding of order fulfillment, inventory management, and customer service best practices.
• Excellent organizational and time management skills.