Remote E-commerce Operations Specialist

Elogia Media SL; México; A distancia; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Elogia Media SL is seeking an E-commerce Operations Specialist to join their fully remote team. You will manage day-to-day store operations, including order processing, inventory monitoring, and website maintenance, ensuring a smooth customer experience.

In this remote-friendly role, you will coordinate with marketing and logistics, optimize product listings, handle customer inquiries, analyze sales metrics, and implement process improvements while complying with e-commerce policies.

Formación

• Experience in e-commerce operations or similar role.
• Familiar with Shopify/WooCommerce/Magento.
• Strong understanding of order fulfillment and inventory management.
• Excellent organizational and time management skills.
• Proficiency with e-commerce tools and platforms.

Responsabilidades

• Oversee and manage all aspects of the e-commerce platform, ensuring a seamless customer experience.
• Process and manage online orders efficiently, ensuring accuracy and timely fulfillment.
• Monitor inventory levels and coordinate with suppliers to maintain adequate stock.
• Handle customer inquiries and resolve issues promptly via email, chat, or phone.
• Update product listings, descriptions, and pricing on the website.
• Collaborate with marketing and logistics teams to ensure smooth campaign execution and timely deliveries.
• Identify and troubleshoot any issues or bugs on the e-commerce platform.
• Analyze sales data and operational metrics to identify areas for process improvement.
• Ensure compliance with all relevant e-commerce policies and procedures.

Conocimientos

E-commerce operations

Online store management

Customer service

Organizational skills

Time management

Attention to detail

Herramientas

Shopify

WooCommerce

Magento

Descripción del empleo

Elogia Media SL is seeking an E-commerce Operations Specialist to join their fully remote team. You will manage day-to-day store operations, including order processing, inventory monitoring, and website maintenance, ensuring a smooth customer experience.

In this remote-friendly role, you will coordinate with marketing and logistics, optimize product listings, handle customer inquiries, analyze sales metrics, and implement process improvements while complying with e-commerce policies.