Digital Operations Specialist

Maxima Apparel; Naucalpan de Juárez; Presencial; MXN 279.000 - 390.600; Jornada completa

Descripción de la vacante

A leading apparel retailer in Naucalpan de Juárez is seeking a Digital Operations Specialist. This role encompasses managing e-commerce operations, including order processing, inventory management, and returns handling. The ideal candidate will possess advanced Excel skills and strong English proficiency, as well as experience in digital commerce operations. This full-time position requires attention to detail and the ability to manage multiple tasks in a structured environment.

Formación

• Strong Excel skills, including lookup functions and pivot tables.
• Good English proficiency for communication.
• Experience in e-commerce operations is preferred.
• Detail-oriented and able to handle multiple workflows.
• Familiarity with digital tools and processes.

Responsabilidades

• Manage order processing and inventory updates across platforms.
• Process refunds and returns in various systems.
• Coordinate with warehouse teams for order fulfillment.
• Submit EDI transmissions for shipping notices and invoices.
• Support customer service with reshipments.

Conocimientos

Intermediate to advanced Excel skills

Intermediate to advanced English level

Experience in operational roles or digital commerce

Strong attention to detail

Ability to manage multiple tasks

Comfortable working with structured processes

Descripción del empleo

Job Description – Digital Operations Specialist.

The Digital Operations Specialist supports and executes operational processes across e-commerce, dropship, Amazon 3P, and wholesale channels. This role manages order processing, inventory updates, fulfillment tasks, returns processing, EDI transmissions, and coordination with warehouse and customer service teams. The position requires strong attention to detail, organization, and the ability to handle multiple operational workflows with minimal supervision.

Key Responsibilities

Order Processing

• Import wholesale and marketing orders into the internal system.
• Issue Factory Purchase Orders (FPOs) and support production tracking.
• Record received finished-goods inventory after production.
• Assign Pick Tickets and coordinate with warehouse teams.

Inventory Management

• Upload and maintain inventory levels across digital platforms.
• Identify and report discrepancies to ensure stock accuracy.
• Create shipping labels on carrier platforms.
• Upload tracking information and confirm order fulfillment.

Returns Management

• Process refunds in Shopify and Marketplace platforms.
• Process returns in our ERP to restore inventory when applicable.
• Process Amazon and other marketplace returns according to platform requirements.

EDI Transmission (SPS Commerce)

• Submit ASN (Advance Shipping Notices).
• Submit Invoices for compliant account processing.

Customer Service Support

• Create replacement or reshipment orders as requested by Customer Service.

Qualifications

• Intermediate to advanced Excel skills (lookup functions, pivot tables, data organization).
• Intermediate to advanced English level (reading, written and verbal communication).
• Experience in operational roles or digital commerce preferred.
• Strong attention to detail and ability to manage multiple tasks.
• Comfortable working with structured processes and digital tools.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Retail Apparel and Fashion