Scheduling Specialist

PSC Industries; Chihuahua; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

EssilorLuxottica seeks a Scheduling Specialist to manage patient calls and coordinate appointments across multiple offices. The role emphasizes accuracy, timely communication, and a professional interaction with patients and colleagues.

The ideal candidate will be organized, self-motivated, and detail-oriented, with healthcare or call center experience and a professional appearance, able to handle desk work for extended periods.

Formación

• 1-3 years healthcare/call center experience preferred.
• Adaptable and flexible with the ability to multitask.
• Self-motivated and detail-oriented.
• Must present a professional appearance.
• Able to withstand long periods of desk work.

Responsabilidades

• Answer all calls in a professional and friendly manner.
• Manage a queue of patient phone calls.
• Direct phone calls to other departments as directed.
• Maintain a database of correct patient information.
• Efficiently schedule appointments for multiple doctors across several offices.
• Initiate calls to patients as requested in a timely and efficient manner.
• Analyze, solve, and correct customer service issues using the LEAP technique or other strategies.
• Cultivate an organized and orderly atmosphere.
• Achieve established Scheduling Specialist goals and objectives.
• All other duties as assigned by management.

Conocimientos

Customer service

Call center

Multitasking

Professional appearance

Educación

AA or BA/BS desired

Descripción del empleo

GENERAL FUNCTION

A rewarding position for an i ndividual that i s highly organized, self-motivated, detail-oriented and customer-service focused. Responsible for handling i ncoming calls and administration duties to a l oyal customer base where patient care always comes first.

MAJOR DUTIES & RESPONSIBILITIES

• Answer all calls i n a professional and friendly manner.
• Appropriately manage a queue of patient phone calls.
• Direct phone calls to other departments as directed.
• Maintain a database of correct patient information
• Efficiently schedule appointments for multiple doctors across several offices.
• Initiate calls to patients as requested i n a timely and efficient manner.
• Analyze, solve, and correct customer service i ssues using the LEAP technique (Listen, Empathize, Ask, and Produce) or other strategies as taught by the manager.
• Cultivate an organized and orderly atmosphere
• Achieve established Scheduling Specialist goals and objectives.
• All other duties as assigned by management

BASIC QUALIFICATIONS

• AA or BA/BS desired
• 1-3 years prior healthcare/call center experience preferred.
• Adaptable and flexible with the ability to multitask.
• Self-motivated and detail-oriented.
• Must present a professional appearance
• Able to withstand long periods of desk work

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