Scheduling Specialist

Fashion United; Chihuahua; On-site; MXN 300,000 - 420,000; Full time

Job summary

Fashion United in Chihuahua, Mexico seeks a detail‑oriented Scheduling Specialist with 1–3 years in healthcare or call centers. You will handle incoming calls, manage appointment scheduling across multiple doctors, and maintain patient records while delivering professional customer service.

The role emphasizes organization, self-motivation, and the LEAP-based problem solving approach, with responsibilities spanning call routing, data accuracy, and responding to patient needs.

Qualifications

• AA or BA/BS desired.
• 1-3 years healthcare/call center experience preferred.
• Adaptable and flexible with the ability to multitask.
• Self-motivated and detail-oriented.
• Must present a professional appearance.
• Able to withstand long periods of desk work.

Responsibilities

• Answer all calls in a professional and friendly manner.
• Appropriately manage a queue of patient phone calls.
• Direct phone calls to other departments as directed.
• Maintain a database of correct patient information.
• Efficiently schedule appointments for multiple doctors across several offices.
• Initiate calls to patients as requested in a timely and efficient manner.
• Analyze, solve, and correct customer service issues using the LEAP technique.
• Cultivate an organized and orderly atmosphere.
• Achieve established Scheduling Specialist goals and objectives.
• All other duties as assigned by management.

Skills

Customer service

Multitasking

Detail‑oriented

Professional appearance

Education

AA or BA/BS desired

Job description

GENERAL FUNCTION

A rewarding position for an i ndividual that i s highly organized, self-motivated, detail-oriented and

customer-service focused. Responsible for handling i ncoming calls and administration duties to a l oyal

customer base where patient care always comes first.

MAJOR DUTIES & RESPONSIBILITIES

• Answer all calls i n a professional and friendly manner.
• Appropriately manage a queue of patient phone calls.
• Direct phone calls to other departments as directed.
• Maintain a database of correct patient information
• Efficiently schedule appointments for multiple doctors across several offices.
• Initiate calls to patients as requested i n a timely and efficient manner.
• Analyze, solve, and correct customer service i ssues using the LEAP technique (Listen, Empathize, Ask, and Produce) or other strategies as taught by the manager.
• Cultivate an organized and orderly atmosphere
• Achieve established Scheduling Specialist goals and objectives.
• All other duties as assigned by management

BASIC QUALIFICATIONS

• AA or BA/BS desired
• 1-3 years prior healthcare/call center experience preferred.
• Adaptable and flexible with the ability to multitask.
• Self-motivated and detail-oriented.
• Must present a professional appearance
• Able to withstand long periods of desk work

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