Appointment Setter

Virtustant; México; Remote; MXN 279,000 - 390,600; Full time

Job summary

A leading healthcare service provider is seeking a Bilingual Appointment Setter to assist patients and physicians in scheduling and communication. This full-time remote role requires strong customer service skills and proficiency in EMR systems. Ideal candidates are detail-oriented, highly organized, and capable of managing a high volume of calls. You will work a rotating schedule with weekends off.

Qualifications

• Fluent in English & Spanish (verbal and written).
• Professional phone presence and customer service skills.
• Ability to handle high volume of calls daily.

Responsibilities

• Manage physicians' calendars and schedule appointments.
• Confirm and book patient appointments via phone, email, or text.
• Collect patient information in EMR/CRM systems.

Skills

Bilingual: Fluent in English & Spanish

Strong customer service skills

Highly organized and detail-oriented

Proficiency with scheduling tools

Tools

EMR/CRM systems

Google Workspace

VoIP phone systems

Job description

Overview

Join to apply for the Appointment Setter role at Virtustant.

We are seeking a bilingual (English & Spanish) Appointment Setter to assist physicians and patients with scheduling, follow-ups, and communication in a fast-paced healthcare environment.

Responsibilities

• Manage physicians’ calendars, including appointments, medical shifts, and conferences.
• Confirm and book patient appointments via phone, email, text, or EMR systems.
• Make outbound calls to confirm appointments, follow up with patients, and manage cancellations or reschedules.
• Collect and update patient information in EMR/CRM systems.
• Verify insurance details and coordinate with insurance companies when needed.
• Support patient onboarding and follow-up, serving as a reliable point of contact.
• Maintain accurate appointment records using spreadsheets or CRM/EMR systems.

Required Experience and Qualifications

• Bilingual: Fluent in English & Spanish (verbal and written).
• Clear, professional phone presence.
• Comfortable handling a high volume of inbound and outbound calls daily.
• Strong customer service skills: friendly, empathetic, and able to handle objections.
• Highly organized, detail-oriented, and able to manage multiple tasks.
• Proficiency with scheduling tools, CRM/EMR systems, Google Workspace, and VoIP phone systems.

Preferred Skills

• Self-starter, proactive, and resourceful.
• Quick learner, adaptable to dynamic environments.
• Excellent listening and communication skills.
• Comfortable in a fast-paced setting with high patient interaction.

Personality

• Strong interpersonal skills, with a focus on patient care.
• Able to work independently and collaboratively as part of a team.

Software & Tools

• EMR/CRM systems
• Google Workspace
• VoIP phone systems

Schedule: Remote position. 9am-6pm PST, with potential for overtime, including Saturdays. 4 working days per week, 1 day as a backup and 2 days off on a rotating schedule (Sunday always off).

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Health and Human Services