Scheduler & Customer Service Liaison

Sunrise Medical Tecnologías, S.A. de C.V.; Tijuana; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

Una empresa de tecnología médica en Tijuana busca organizar el flujo de trabajo y garantizar entregas a tiempo. Se requiere diploma de secundaria y habilidades básicas de computación. El candidato ideal debe tener un fuerte enfoque en el cliente y habilidades de comunicación verbal y escrita. Este puesto ofrece la oportunidad de trabajar en un entorno dinámico y contribuir a la satisfacción del cliente.

Formación

• Se prefiere diploma de secundaria o GED.
• Conocimientos básicos de computación, Word y Excel.
• Conocimiento de Outlook y JDE es un plus.

Responsabilidades

• Organizar el flujo de órdenes de trabajo y entregas a tiempo.
• Preparar paquetes de documentación para órdenes de producción.
• Responder a verificaciones de estado y solicitudes de pedidos.

Conocimientos

Enfoque en el cliente

Comunicación verbal y escrita

Educación

Diploma de secundaria o GED

Herramientas

Microsoft Word

Microsoft Excel

Outlook

JDE

Descripción del empleo

POSITION SUMMARY:

Primarily responsible to organize work order flow, on-time deliveries, status checks, monitoring expedites orders and communicating back to Customer Service. Responsible for compliance to quality standards including ISO 13485 and FDA Quality Systems Regulations (QSR).

PRINCIPAL JOB DUTIES & RESPONSIBILITIES:

• Responsible for work order flow from customer service through manufacturing, including printing, scanning, delivering, updating, and monitoring. Review orders for options, seating, 100% inspection, Built-4-Me, bulk orders, and service parts.
• Prepare manufacturing documentation packages for production orders and proper work order scan tracking into JDE.
• Updating reschedule dates in JDE for past due orders, contact Purchasing as needed.
• Follow up and respond to status checks, expedite email requests and order changes.
• Responsible for monitoring on–time deliveries, expedite orders, investigating reasons for late orders. Maintain contact with customer service and other production departments on order status, tracking bundled orders, expedite orders and late orders.
• Responsible for taking measures to prevent late orders: Work order tracking, investigating part shortages and related kanban card issues, and expediting parts through QC and warehouse as required.
• Facilitate complaint resolution when parts have shipped wrong multiple times, including engaging Quality and 100% inspection as needed.
• Responsible for updating and running system reports.
• ·Reconcile, close and backflush open line items that have shipped but not invoiced.
• Responsible for following all applicable safety/housekeeping guidelines.
• May work on special projects/assignments upon request to support Customer Service Team and resolve Customer issues.

• High School Diploma or GED is preferred
• Basic Computer skills, basic knowledge of Word & Excel
• Knowledge of Outlook
• Knowledge of JDE a plus
• Must have good customer focus and strong verbal & written communication skills.