SAP SuccessFactors EC Support Specialist

Pyramid Consulting, Inc; México; On-site; MXN 391,000 - 614,000; Full time

Job summary

Pyramid Consulting, Inc is seeking an HR Systems Support specialist to provide global SAP SuccessFactors Employee Central administration, configuration, troubleshooting, and user support. The role requires 2+ years in HR systems support, 1+ year in Employee Central administration, and 1+ year in ATS or HR systems troubleshooting, with advanced English communication.

You will manage support tickets, maintain configuration standards, assist HR IT projects, and contribute to knowledge base and

Qualifications

• 2+ years of HR systems support experience.
• 1+ year of SAP SuccessFactors Employee Central administration.
• 1+ year of ATS or HR systems troubleshooting experience.
• Advanced English communication skills.
• Technical support background.
• Knowledge of Employee Central, Learning, Recruiting/Resourcing, and Performance & Rewards processes.

Responsibilities

• Provide global HR systems support, including SAP SuccessFactors Employee Central administration, system configuration, troubleshooting, issue resolution, user support, integrations, and technical documentation.
• Manage support tickets, maintain configuration standards, and assist with HR IT projects and initiatives.

Skills

ATS troubleshooting

HR systems troubleshooting

Employee Central knowledge

Learning processes

Recruiting/Resourcing knowledge

Performance & Rewards knowledge

Technical support

Advanced English communication

SAP SuccessFactors

Employee Central admin

Tools

SAP SuccessFactors

Employee Central admin

Job description

Pyramid Consulting, Inc is seeking an HR Systems Support specialist to provide global SAP SuccessFactors Employee Central administration, configuration, troubleshooting, and user support. The role requires 2+ years in HR systems support, 1+ year in Employee Central administration, and 1+ year in ATS or HR systems troubleshooting, with advanced English communication.

You will manage support tickets, maintain configuration standards, assist HR IT projects, and contribute to knowledge base and