SAP Service Manager – Global IT & SAP Excellence Leader

The British American Tobacco Group; Monterrey; On-site; MXN 900,000 - 1,500,000; Full time

Benefits offered by this job

Annual performance bonus

Health plans vary by country

Online learning platforms

Career progression opportunities

Job summary

British American Tobacco Mexico is seeking a SAP Service Manager in Monterrey to ensure day-to-day IT service delivery by third-party providers for Corporate & HR functions. You will review service quality, drive improvements, manage incidents and change governance, and align deliveries with global standards while protecting BAT IP.

This role requires strong vendor management and experience with SAP and SAAS/Azure platforms.

Qualifications

• Degree in IT/engineering or related field required.
• Minimum 5 years in IT services with SAP and SAAS/Azure exposure.
• Experience with global organisations and multi-vendor environments.
• Knowledge of regulatory requirements (SOx, GDPR) is a plus.
• Ability to communicate complex IT topics to non-IT stakeholders.

Responsibilities

• Ensure day-to-day service delivery by third parties for BAT functions.
• Review service quality, drive improvements and governance.
• Coordinate incidents, releases and service transitions across teams.
• Monitor SLAs/OLAs and vendor performance; support audits and risk remediation.

Skills

SAP

Vendor management

Stakeholder communication

IT service delivery

Education

Degree in IT/Engineering

Tools

SAP

Azure

Job description

British American Tobacco Mexico is seeking a SAP Service Manager in Monterrey to ensure day-to-day IT service delivery by third-party providers for Corporate & HR functions. You will review service quality, drive improvements, manage incidents and change governance, and align deliveries with global standards while protecting BAT IP.

This role requires strong vendor management and experience with SAP and SAAS/Azure platforms.