Global SAP Basis Ops Lead – Americas

BAT; Monterrey; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Health plans

Transportation support

Flexible holidays

Descripción de la vacante

British American Tobacco Mexico seeks a SAP Basis Service Manager in Monterrey to lead day-to-day operations for Global Enterprise Platforms in the Americas, delivering stable service in a DevOps setting.

You will drive incident management, monitoring, and automation, collaborate with global service lines and key suppliers to meet SLAs, and ensure SOX compliance within a robust ITIL framework. Strong English required.

Formación

• Bachelor’s degree required with 5+ years in complex IT services.
• Experience SAP ERP systems, SAP Basis administration, performance monitoring, and support.
• Knowledge of ITIL and incident/problem management in a global context.

Responsabilidades

• Manage day-to-day BAU operations for Global Enterprise Platforms in the Americas.
• Incident and major incident management; system monitoring and automation.
• Security, SOX compliance, and continuous improvement; work with vendors and service lines.

Conocimientos

SAP Basis

ITIL

Vendor management

English

Stakeholder management

Educación

Bachelor’s degree in IT or related field

Herramientas

SAP ERP

Descripción del empleo

British American Tobacco Mexico seeks a SAP Basis Service Manager in Monterrey to lead day-to-day operations for Global Enterprise Platforms in the Americas, delivering stable service in a DevOps setting.

You will drive incident management, monitoring, and automation, collaborate with global service lines and key suppliers to meet SLAs, and ensure SOX compliance within a robust ITIL framework. Strong English required.