Senior IT Services & Data Analytics Analyst

The British American Tobacco Group; Monterrey; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Annual bonus

Health plans

Work-life balance initiatives

Transportation support

Flexible holiday plan

Online learning programs

Job summary

British American Tobacco Mexico is seeking a Sr Business Analyst to bridge business needs and IT delivery in Monterrey. You will gather and prioritize digital and analytics requirements, translate them into user stories and acceptance criteria, and support roadmap and delivery across project phases.

The role emphasizes ITIL-based service management, stakeholder engagement, and data-driven improvements to ensure performance, stability, and business continuity.

Qualifications

• University degree with 5+ years in IT services management.
• Experience in global IT services and data analytics tools.
• Familiarity with ITIL processes: Incident, Problem and Request Fulfilment.

Responsibilities

• Gather, validate, document, and prioritize IT requirements with stakeholders.
• Translate needs into user stories with acceptance criteria.
• Support IT delivery leads in roadmap planning and project execution.
• Manage service performance, SLAs, and continuous improvements.
• Coordinate incident resolution and operational activities.
• Assess change requests for business impact and SLA implications.
• Oversee end-to-end Data & Analytics deployments.
• Use adoption metrics to guide improvements.

Skills

IT Service Management

Incident Management

Problem Management

Request Fulfilment

Data Analytics

Stakeholder Management

Business Analysis

Relationship management

Education

University degree

Job description

British American Tobacco Mexico is seeking a Sr Business Analyst to bridge business needs and IT delivery in Monterrey. You will gather and prioritize digital and analytics requirements, translate them into user stories and acceptance criteria, and support roadmap and delivery across project phases.

The role emphasizes ITIL-based service management, stakeholder engagement, and data-driven improvements to ensure performance, stability, and business continuity.