Global IT Business Analyst - Data & Analytics

BAT; Monterrey; On-site; MXN 650,000 - 900,000; Full time

Benefits offered by this job

Market-leading annual bonus

Health plans (country variations)

Work-life balance initiatives

Transportation support

Flexible holiday plan

Job summary

British American Tobacco Mexico is seeking a Sr Business Analyst to join our Monterrey team. You will partner with customers, stakeholders and SMEs to gather and prioritize Digital Tools and Data & Analytics requirements, translating business needs into user stories and acceptance criteria.

You will support IT Delivery Leads in roadmap planning, project execution, and reporting, while managing service performance, incident resolution, and change assessments to drive continuous improvements

Qualifications

• 5+ years of work experience in managing a complex IT services environment.
• Experience with business-facing IT projects in global, dynamic settings and data analytics tools.
• Knowledge of IT service management best practices (ITIL) including Incident, Problem and Request Fulfilment.
• Strong communication, relationship management, and conflict resolution skills.

Responsibilities

• Partner with customers, stakeholders and SMEs to gather and prioritize Digital Tools and Data & Analytics requirements.
• Translate business needs into actionable deliverables by defining user stories and acceptance criteria.
• Support IT Delivery Leads in roadmap planning, project execution, and reporting across all phases.
• Manage service performance and governance via regular reviews of SLAs, capacity, releases, and audits.
• Coordinate incident resolution, troubleshooting, and operational activities to maintain system performance and continuity.
• Assess change requests for business impact and service-level implications; support improvements.
• Oversee end-to-end delivery of Data & Analytics deployments balancing priorities and risks.
• Leverage adoption metrics and performance insights to drive continuous improvement.

Skills

ITIL

Stakeholder management

Data analytics

IT services

Education

Bachelor's degree in IT or related field

Tools

Job description

British American Tobacco Mexico is seeking a Sr Business Analyst to join our Monterrey team. You will partner with customers, stakeholders and SMEs to gather and prioritize Digital Tools and Data & Analytics requirements, translating business needs into user stories and acceptance criteria.

You will support IT Delivery Leads in roadmap planning, project execution, and reporting, while managing service performance, incident resolution, and change assessments to drive continuous improvements