Salesforce Solutions Architect | Service Cloud Expert

Sovos; Ciudad de México; Presencial; MXN 600.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Health benefits

Meal Vouchers

Bi-Weekly Meeting Free Days

Mentoring Programs

Training and Development programs

Virtual English Club through Rosetta 石

Descripción de la vacante

Sovos is seeking a Salesforce Support Systems Architect/Developer to own the build and continual improvement of the Salesforce environment powering our global customer-support operation. You will translate operational needs into Service Cloud, Experience Cloud, and related configurations, driving automation and efficiency.

Responsibilities include designing, building, and maintaining Salesforce solutions, collaborating with product owners and leadership to deliver scalable platform initiatives,

Formación

• 3+ years developing on the Salesforce platform, with at least 3 years focused on Service Cloud or customer-support use cases.
• Strong hands-on experience with Service Cloud, Case Management, Omni-Channel, and Experience Cloud
• Experience with Einstein Bots, Messaging, and Salesforce AI features strongly preferred
• Solid Apex, LWC, SOQL, and REST integration experience alongside strong declarative skills
• Salesforce Administrator and Platform Developer I certifications required; Service Cloud Consultant certification strongly preferred
• Bachelor's degree in Computer Science, Information Systems, or related field; equivalent experience accepted
• Equally comfortable in a Flow canvas and an Apex class—picks the right tool for the job
• A solutions thinker who researches, proposes, and explains options before jumping to build
• Precise, disciplined, and quality‑mindful; writes tests, documents work, and respects the release pipeline
• Fluent English communicator, able to collaborate across US, LATAM, and EMEA time zones
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire

Responsabilidades

• Design, configure, and develop solutions across Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni‑Channel Routing
• Own the mix of declarative (Flow, validation rules, page layouts) and programmatic (Apex, LWC, triggers) work needed to meet each use case
• Maintain clean metadata, version control, and a healthy release pipeline across sandboxes and production
• Partner with the CX Product Owner to translate business problems into Salesforce solution designs, with trade‑offs clearly laid out
• Research third‑party AppExchange packages, alternative patterns, and Salesforce platform features to recommend the best‑fit approach
• Lead implementation from design through deployment, including unit tests, UAT support, and hyper‑care
• Build and maintain integrations between Salesforce and the wider support stack (TheLoops, Ask Sovi, analytics, internal APIs)
• Automate repetitive agent and supervisor tasks—queue management, case routing, SLAs, escalations—to free up capacity
• Apply Salesforce best practices around security, performance, release hygiene, and technical debt management
• Produce clear technical documentation and partner with Enablement on agent‑facing change communications

Conocimientos

Salesforce

Service Cloud

Apex

LWC

SOQL

REST APIs

English

Educación

Bachelor's degree in CS/IS

Equivalent experience accepted

Herramientas

Salesforce Administrator

Platform Developer I

Service Cloud

Omni-Channel

Einstein Bots

REST integration

Descripción del empleo

Sovos is seeking a Salesforce Support Systems Architect/Developer to own the build and continual improvement of the Salesforce environment powering our global customer-support operation. You will translate operational needs into Service Cloud, Experience Cloud, and related configurations, driving automation and efficiency.

Responsibilities include designing, building, and maintaining Salesforce solutions, collaborating with product owners and leadership to deliver scalable platform initiatives,