Salesforce Delivery Leader — Remote LATAM

Remote Talent LATAM; México; À distance; MXN 930 000 - 1 114 000; Plein temps

Avantages offerts par ce poste

Remote work environment

EST business hours

Full-time position

10 PTO days per year

Résumé du poste

Remote Talent LATAM is seeking a Head of Salesforce Delivery to lead a distributed delivery team for a fast-growing marketing and technology agency. You will own client satisfaction, delivery performance, and long-term relationships while guiding project scope, risks, and resource needs.

The role requires strong people leadership, superb communication, and ability to manage multiple teams across LATAM with EST business hours. Salesforce experience is welcome but not required at hands-on level.

Qualifications

• 3+ years of experience in professional services delivery leadership at an agency, consultancy, or systems integrator.
• Experience leading distributed teams of at least eight people.
• A track record of measurable results in client satisfaction, client retention, margin improvement, or delivery efficiency.
• Experience managing client conversations, escalations, and recovering at-risk client relationships.
• Strong understanding of project budgets, resource allocation, time tracking, utilization, and scope management.
• Sufficient Salesforce knowledge to communicate credibly about project scope, delivery risks, and resource needs.

Responsabilités

• Oversee a high-performing cross-functional Salesforce delivery team.
• Own client satisfaction, delivery performance, and margins.
• Lead recovery plans and manage at-risk projects.
• Collaborate with PMs, consultants, developers, Salesforce Account Executives, and other leaders to improve delivery processes.
• Ensure teams follow through and deliver high-quality experiences.

Connaissances

Delivery leadership

Client relationship management

Budgeting & planning

Team leadership

Stakeholder management

English fluency

Communication

Conflict resolution

Resource coordination

Salesforce basics

Outils

Salesforce

Asana

Jira

Description du poste

Remote Talent LATAM is seeking a Head of Salesforce Delivery to lead a distributed delivery team for a fast-growing marketing and technology agency. You will own client satisfaction, delivery performance, and long-term relationships while guiding project scope, risks, and resource needs.

The role requires strong people leadership, superb communication, and ability to manage multiple teams across LATAM with EST business hours. Salesforce experience is welcome but not required at hands-on level.